Job Description

Primary Details

Time Type: Full timeWorker Type: Employee

Operations Manager

Role Highlights

• Dubai based role with Hybrid working
• A newly created leadership role where you’ll shape and optimise operations for a growing international portfolio while developing and leading a high-performing team.

The Opportunity

This is an exciting opportunity to take on a newly created role supporting a growing operations function in Dubai, working closely with underwriting, finance and credit control teams across the Middle East, Africa and Turkey. You’ll play a key role in ensuring the smooth and efficient running of day-to-day operations, leading a small team while building strong relationships with both internal and external stakeholders. With exposure to a broad mix of insurance and reinsurance business lines, you’ll bring structure, oversight and continuous improvement to core processes, helping to ensure high-quality service delivery and strong financial control. This role offers the chance to shape how the function evolves, making a tangible impact as the business continues to grow.

About QBE  

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Lead the delivery of a high-quality operations service to both insurance and reinsurance underwriting teams, ensuring outputs are accurate, timely and aligned to defined service standards
• Manage and develop a team, providing coaching, feedback and support to enable strong individual and team performance
• Oversee the distribution and prioritisation of workload to ensure processing, invoicing and credit control activities are completed in line with SLAs
• Monitor team performance across production, quality and productivity metrics, providing insights and reporting to senior stakeholders
• Build strong relationships with internal stakeholders including underwriting, finance and credit control teams to ensure seamless operational delivery
• Maintain oversight of premium processing, payment tracking and financial reporting, ensuring accuracy and visibility of key data
• Establish and continuously improve operational processes, identifying opportunities to enhance efficiency, controls and service delivery
• Ensure robust governance frameworks are in place, proactively identifying risks and maintaining appropriate controls and reporting structures
• Manage resource planning and forecasting to ensure the team is effectively structured to meet business demand, including peak periods
• Collaborate with external partners including brokers and insurance companies where required, supporting relationship management and issue resolution

About You

• Demonstrated experience within insurance operations, preferably supporting underwriting teams
• Experience guiding or supporting others, with the ability to motivate, coach and develop individuals to perform at their best
• Proven ability to take ownership of responsibilities and operate with increasing levels of accountability
• Confident working with data and using it to monitor performance, identify trends and support decision-making
• Strong stakeholder management skills, with the ability to build effective relationships across teams and functions
• A proactive mindset with a focus on continuous improvement, identifying opportunities to enhance processes and service delivery

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click  here  

Apply now and let’s make it happen!  

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.  

Skills:

Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.