At Dstny, we believe that great work begins with great communication.
As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.
Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.
Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.
Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 4 million users worldwide.
Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.
As our platforms scale and our product portfolio expands, we are looking for an experienced Operations Manager to lead our operational excellence and ensure world-class service reliability, performance, and customer experience.
As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.
This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.
Own the availability, performance, and reliability of all production services
Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health
Lead incident management processes, including escalation, coordination, and root cause analysis
Drive a culture of continuous improvement, ensuring issues are resolved permanently
Improve and scale deployment, release, and change management processes
Establish and maintain operational standards, runbooks, and documentation
Drive automation and standardisation to improve efficiency and reduce manual effort
Ensure security, access controls, and compliance readiness
Collaborate with Engineering, Product, and Security teams to align operational priorities
Be part of the on-call rota for operational issues
Manage and optimise a 24/7 on-call model to ensure resilience and accountability
Build, lead, and develop a high-performing team of Operations Engineers
Be accountable for the On Call rota of the whole Operations team
Set clear priorities, expectations, and performance standards
Coach and mentor team members on incident management and operational best practices
Foster a culture of ownership, accountability, and continuous improvement
Encourage knowledge sharing and cross-team collaboration
Proven experience leading Operations, SRE, or platform engineering teams
Strong track record managing cloud-native production environments
Deep understanding of incident management, monitoring, and service reliability
Experience driving operational improvements, automation, and efficiency gains
Strong stakeholder management and cross-functional collaboration skills
Strong knowledge of cloud platforms (AWS and/or Azure)
Experience with Kubernetes and containerised environments
Familiarity with DevOps practices, CI/CD pipelines, and automation tooling
Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)
Understanding of security principles and compliance frameworks
Structured and data-driven decision-making approach
Strong communication and stakeholder influencing skills
Calm, pragmatic, and decisive under pressure
Strategic mindset with focus on scalability and long-term improvements
High ownership mindset with a bias for action
Experience operating large-scale SaaS platforms
Background in telecoms or real-time communications
Experience working in regulated environments (e.g. ISO27001, GDPR)
Exposure to infrastructure as code (e.g. Terraform)
Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)
A leadership role in a fast-growing European technology company
Ownership of mission-critical platforms at scale
A collaborative and international working environment
Competitive salary and benefits
Dstny is a premier European provider of cloud-based business communications solutions. With more than 3 million users, Dstny simplifies communication for companies, partners, and service providers with interactive tools delivered as-a-service across all formats, including voice, video, and chat. Featuring a mobile-first design and easy integration, Dstny's innovative technology and strong local partnerships allow for delivering exceptional user experiences. Headquartered in Brussels, Dstny has ca. 1000 employees in 7 European countries and an annual revenue of ca. €250 million. Learn more at www.dstny.be
