Job Description

Delivery Operations Manager
Ocado Logistics - Stoke
Permanent- Competitive Salary on offer

Why Ocado?
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the Role
Due to continued growth, Ocado Logistics is thrilled to announce the launch of our brand-new site in Stoke! As Delivery Operations Manager, you’ll play a pivotal role in site performance and customer experience. Leading a large team, you’ll be accountable for operational KPIs, resource planning, and ensuring safe, efficient, and cost-effective deliveries.

You’ll lead by example, inspire your teams, and bring a proactive, hands-on approach to problem solving. Success in this role means driving both operational excellence and employee engagement – living and breathing our five pillars: Safety, People, Customer, Delivery, and Cost.

Key Responsibilities
- Full accountability for Stoke spoke operations, including staff, facilities, vehicles, and customer experience.
- Lead, develop, and motivate a team of 300 colleagues, including 5 Team Managers, 2 Site Support and CSTMS.
- Manage performance through operational KPIs, on-time delivery, absence, health & safety, and colleague development/appraisals.
- Oversee a large-scale operation of 100 vans delivering c.25,000 weekly orders.
- Plan resources and budgets effectively, ensuring operational and financial targets are met.
- Maintain strong communication across all levels, driving collaboration and customer service excellence.
- Take ownership of admin and data analysis – advanced spreadsheet skills are essential.

About You
We’re looking for an experienced operational leader who thrives in a logistics or distribution environment.

You’ll have:
- Proven experience in a senior operations or site management role (transport/fleet management is essential).
- A track record of managing large teams in a fast-paced, service-driven business.
- Strong leadership skills – charismatic, approachable, and able to inspire and motivate.
- A self-sufficient, proactive mindset, with the confidence to use initiative and drive improvements.
- Excellent organisational, analytical, and communication skills.
- Experience in high-volume logistics businesses is highly desirable.

What you can expect to receive in return -
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
Financial Protection We offer Income Protection and Life Insurance for financial security.
Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
Private Medical Cover: Rest easy with comprehensive private medical insurance.
Generous Leave Growing after 5 years, with an option to buy more
Family-Friendly We support your family with maternity, adoption, shared parental leave, and paternity leave.
Share Schemes Join exciting share plans to participate in our success.
Lifestyle benefits Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
Shopping Perks Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.

We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.

We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

#LI-OL