Job Description

The Operations Manager reports to the Director of Operations and is responsible for managing all warehouse duties including: shipping, receiving of items, stocking, and pulling products for shipment.

Core Duties

• Supervise and coordinate activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment
• Study shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules
• Oversee incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments
• Coordinate communication between the warehouse, customer service and sales teams as required to ensure efficient and timely deliveries are occurring
• Maintain warehouse cleanliness in compliance with OHS and safety policies.
• Provide international documentation as required for all international shipments
• Establish and maintain good rapport with internal and external customers through effective communication both written and oral
• Assist with daily, weekly and monthly cycle counting and other inventory management functions as needed
• Unload, verify, record, and label all incoming deliveries and pickups
• Maintain the proper working order of all warehouse equipment and tools
• Ensure compliance throughout the facility to global process standards and work on continuous improvement initiatives
• Coordination of the ERP implementation process, from process mapping through Go-Live
• Fiscal and tax supervision, consisting of overseeing and monitoring tax and statutory obligations managed by the external accounting consulting firm
• Assist with all ISO9001 compliance activities as needed
• Other duties as assigned

Basic Qualifications

• High School diploma or equivalent
• Minimum 5 years progressive management experience in warehousing and shipping
• Strong communication skills to deal with customers, employees, carriers, and management
• Proven skillset in organization, problem-solving and great attention to detail
• Knowledge of Microsoft Office Programs
• Ability to lift items/packages (up to 35 lbs./15 kg)
• Forklift knowledge and competency certificate a plus
• Bilingual: English and Portuguese (required)

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.