Do you love to inspire others? Looking to be part of
a team with an iconic brand? Here’s your chance!

Your energy, focus and passion will enable you to deliver the company brand standards through a clearly defined business plan and
KPI’s on a day to day basis. You will ensure that all aspects of the hotel operations are compliant with brand,
operational, policy and legal requirements. As an inspired leader you will focus on delivering the guest experience, working to remove barriers and
develop an engaged team who understand the operational goals and deliver the growth agenda.

What will I
be doing?

• 
  Translating
  the operational strategy and delivering the brand proposition on a day to day
  basis through engaged and driven and well trained teams.
• 
  Directly
  managing housekeeping, maintenance front of house and in some instances F&B
  departments
• 
  Recruit,
  Train and lead a team of people, developing successors within the business and
  achieving the “promote from within” strategy at all opportunities and engaging
  future leaders.
• 
  Building a
  world class customer focused culture in your hotel to ensure the consistent
  delivery of our goals.
• 
  Effectively
  manage controllable expenses and focus on maintaining/improving profit margins
  without compromising the guest experience and team engagement to deliver our
  financial targets.
• 
  Analyzing
  performance using key business measures to feedback and provide insight, then
  developing action plans that target the levers to drive performance through a
  solid understanding of your business.
• 
  Review the
  guest journey, including experiencing partners service provision (F&B etc.)
  at key trading times, always talking and listening to guests and your team to
  gain more insight in order to improve business processes and identify
  improvement opportunities.
• 
  Demonstrating
  a clear understanding of the performance of your hotel, the marketplace and
  your competitors’ activities and sharing this with key stakeholders to support
  the delivery of the GCC Business Plan.
• 
  Working
  effectively with Sales Manager to deliver short, medium and long-term sales
  growth.
• 
  Monitoring
  and influencing our Revenue Management Systems to ensure its effective
  deployment to deliver optimum rates for our product and expected market share
  within our competitor set.

Requirements

• 
  Experience
  managing large teams
• 
  A solid
  understanding of cleaning bedrooms and managing inventories
• 
  Experience
  navigating customer feedback, inventory and maintenance related and other
  computer systems.
• 
  Inclusive Team Engagement Skills
• 
  Developing and Empowering a team
• 
  Recognition and Celebrating
  Success
• 
  Managing Difficult conversations
• 
  Resilience
• 
  Learning Agility
• 
  Managing Change
• 
  Time Management and planning
• 
  Analytical Thinking and problem solving
• 
  Effective communication

Experience

• 
  5years of relevant experience in managing
  operations
  across
  all departments
  within the hospitality
  industry.
• 
  Ideally possess a graduate degree or equivalent in Hospitality, Business
  Management, Administration or a related field

Benefits