Job Description

Position Title: Operations Manager

Work Set Up: On-site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

As the Operations Manager, you will play a pivotal role in optimizing the operational and commercial performance of the team. Your focus will encompass performance management, productivity improvement, collaboration, staff experience enhancement, and policy creation/implementation.

What You'll Do:

• Oversee the performance and productivity of the team, reporting directly to Managers and conducting regular performance reviews and coaching sessions
• Develop and implement performance improvement plans, contingency strategies, and retention initiatives
• Lead employee engagement efforts, including training, recognition programs, and quarterly team-building activities
• Generate and analyze performance reports, and conduct quarterly business reviews to ensure continuous improvement
• Manage administrative functions such as employee database maintenance, onboarding/offboarding, disciplinary documentation, and monthly equipment audits
• Coordinate with HR and recruitment teams to attract top talent and support policy development
• Serve as the main in-country liaison, addressing operational, performance, and HR-related matters
• Conduct regular meetings with HR Business Partners and Account Managers to ensure alignment on business and employee needs
• Manage escalations and collaborate with Service Delivery teams to resolve issues promptly and effectively
• Handle VDI and other technology-related issues, address workplace environment concerns, and ensure compliance with policies, including time and attendance requirements
• Ensure timely delivery and payment of monthly invoices
• Coordinate with the clients point of contact to resolve payment issues, correct invoice coding, and make necessary adjustments

What We're Looking For:

• Proven Leadership: A strong track record of success in roles such as Operations Manager, General Manager, or a similar leadership position
• Business Acumen: Familiarity with all business functions, including but not limited to training, finance, and HR
• Analytical Skills: Proficiency in data analytics and reporting to make data-driven decisions
• Communication Skills: Outstanding communication and negotiation skills to foster collaboration and drive results
• Team Leadership: Demonstrated experience in leading and managing teams across multiple lines of business
• Problem-Solving: Proficiency in problem-solving, performance management, and enhancing employee experiences

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!