Job Description

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Mission

Drive customer satisfaction and operational excellence by leading service operations, workshop and field services with a skilled and engaged team. Ensure safe, high-quality and efficient execution of service jobs while continuously improving processes, developing people and supporting business growth at local level.

Key Responsibilities

Service Operations & Workshop Management

• Lead and manage all service operations, including workshop and field service activities
• Ensure timely, high-quality execution of service jobs in line with customer and company standards
• Act as the main operational reference for service execution towards customers and internal stakeholders
• Plan and coordinate service activities, resources, tools, equipment and subcontractors, ensuring short- and long-term availability

People Management & Capability Development

• Lead, coordinate and motivate the service, workshop and field service teams
• Ensure adequate competences and skill levels through structured training and development plans
• Promote performance, accountability and retention of key talents while fostering effective cross-functional collaboration

Health, Safety, Quality & Compliance

Ensure compliance with Health, Safety, Environmental and Quality requirements within service operations. Promote a strong safety culture, apply company standards and procedures, support audits and risk assessments, and ensure all service activities are executed safely, responsibly and in line with

continuous improvement principles.

Process, Performance & Continuous Improvement

• Define, implement and continuously improve service and workshop processes
• Ensure consistent application of work instructions, procedures and IT tools
• Monitor service performance, quality and productivity, supporting reporting, audits and continuous improvement initiatives

Assets, Infrastructure & Investments

• Ensure availability, maintenance and compliance of workshop and field service machinery, equipment and tools
• Support investment planning aligned with operational needs, safety and company standards

Customer & Business Interface

• Cooperate closely with Sales and Technical functions to support customers, service execution and long-term service agreements
• Provide technical and operational input for customer interactions, issue resolution and maintenance planning

Key Challenges

• Managing fluctuating workload and tight timelines
• Maintaining high standards of quality, productivity and safety
• Coordinating complex service activities in workshop and field environments
• Working under pressure with multiple stakeholders and priorities

Qualifications & Experience

• Technical education (Mechanical Engineering or similar preferred)
• 3–5 years of experience in service operations, workshop and/or field service management
• People management experience in an industrial or technical service environment
• Sound understanding of Health & Safety and Quality principles
• Strong leadership, communication and problem-solving skills
• Ability to manage priorities and perform under pressure
• English: working proficiency

Measures of Success

• Safe and compliant service operations
• High customer satisfaction and service quality
• Efficient use of resources and assets
• Engaged, skilled and high-performing service teams
• Sustained improvement of operational performance

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com

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Job Family Group:

Service