At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Responsible for:
-Oversee and direct activities of a number of LOBs along with all Team Leaders and staff
-Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency
-Manage Team Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently
-Responsible for regular and often daily interaction with all the company departments, campaigns and the whole management team.
-Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
-Develop individual & team goals and implement plans to carry out objectives.
-Ensure compliance with all established policies and procedures
-Guide Team Leaders in meeting team and individual goals
Qualifications and Typical Experience:
●Relevant tertiary qualifications in management or business discipline
●Substantial experience within similar role
●Experience working directly with clients
●2 years plus experience in a customer service / sales position or related industry (desirable)
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
