Job Description

Join the Leadership Team at TotalFusion Platinum Newstead as our Operations Manager

TotalFusion Platinum Newstead is seeking an experienced Operations Manager to join our leadership team on a 14-month fixed-term contract, covering a period of maternity leave

This is an exciting opportunity for a confident, hands-on and results-driven leader to step into a key operational role within one of Australia’s most exclusive wellness destinations, supporting the seamless delivery of daily club operations, premium member experience and team performance.

This 14-month fixed-term contract also offers the opportunity for the right candidate to be considered for future roles or opportunities across the TotalFusion network, based on business needs and performance.

About TotalFusion Platinum Newstead

TotalFusion Platinum Newstead is a world-class wellness destination and the largest luxury health and wellness precinct in the Southern Hemisphere. Our multi-level facility brings together premium fitness studios, state-of-the-art gym facilities, spa and recovery zones, allied health, rooftop wellness, high-touch member services and a fully integrated wellness offering under one roof.

With over 6,000 active members and continuous growth, TotalFusion Platinum is designed to deliver an unparalleled health, fitness and wellness experience. Every detail of the precinct, from service delivery to facility presentation, plays a critical role in creating the premium standard our members expect.

About the Role

As the Operations Manager, you will play a pivotal role in ensuring TotalFusion Platinum delivers operational excellence, exceptional member experience and strong team performance across the club.

Reporting to the General Manager, you will support the execution of daily operations, oversee key operational standards, work closely with department leaders and help ensure the facility continues to operate at the premium level expected of the TFP brand.

This role is ideal for a proactive, solutions-focused leader who thrives in a fast-paced environment, enjoys working across multiple departments and understands the importance of both commercial outcomes and high-quality service delivery.

Key Responsibilities

• Oversee daily club operations across administration, facilities, cleaning, compliance and member-facing service areas.
• Support the delivery of a premium, consistent and high-touch member experience across the precinct.
• Work closely with Heads of Department and frontline leaders to support team performance, accountability and operational standards.
• Ensure member feedback is addressed promptly, professionally and in line with brand expectations.
• Maintain strong presentation, cleanliness and facility standards across all areas of the club.
• Support operational planning, rostering oversight, team communication and workflow coordination.
• Assist with recruitment, onboarding, training and ongoing development of team members.
• Facilitate team meetings, operational updates and performance conversations as required.
• Support marketing, events and promotional activity to drive member engagement and community connection.
• Maintain workplace health and safety standards, ensuring a safe, compliant and well-maintained environment for staff and members.
• Identify opportunities for process improvement, service enhancement and operational efficiency.

Who We’re Looking For

We are seeking a highly capable and people-focused leader who can balance premium service expectations with strong operational execution.

You will bring:

• Previous experience in operations management, ideally within fitness, wellness, hospitality, luxury service, health or a similar high-volume customer-facing environment.
• Strong leadership capability with the ability to guide, support and hold teams accountable.
• Excellent communication, problem-solving and organisational skills.
• A proactive, hands-on approach with the ability to remain calm and solutions-focused under pressure.
• Strong attention to detail and a genuine commitment to premium presentation and service standards.
• Confidence working across multiple departments and priorities in a fast-paced environment.
• A passion for health, wellness and creating exceptional member experiences.
• Sound business acumen and the ability to support operational, commercial and service outcomes.

Why Join TotalFusion Platinum?

• Premium Environment
  Work inside a world-class wellness precinct with state-of-the-art facilities, premium studios, spa and recovery spaces, rooftop wellness amenities and high-touch member services.
• Career-Defining Experience
  Step into a senior operational leadership role within one of Australia’s most exclusive health and wellness destinations.
• Supportive Leadership Team
  Work alongside a high-performing leadership team committed to service excellence, innovation and continuous improvement.
• High-Performance Culture
  Be part of an ambitious and standards-driven environment where leadership, initiative and operational excellence are recognised.
• Holistic Wellness Vision
  Contribute to a brand that is redefining health and wellness through integrated fitness, recovery, allied health, spa and lifestyle offerings.

Part of Our Team

• Complimentary TotalFusion Australia membership.
• Staff discounts across spa services, retail, food and beverage, dog daycare and grooming, and wellness offerings.
• Professional development and career pathways within a rapidly expanding brand.
• Supportive leadership and a positive, high-performing team environment.
• Access to a premium, modern and purpose-built workplace.

Ready to Make an Impact?

• If you thrive in a fast-paced, people-focused environment and are ready to lead operational excellence inside one of Australia’s most premium wellness destinations, we would love to hear from you.
• Apply now with your CV and a brief cover letter outlining your experience and leadership approach.
• Please note: This is a 14-month fixed-term contract role covering a period of maternity leave.

To apply for this role, you must be an Australian citizen or hold unrestricted permanent working rights in Australia.