Our
client
is
a leading fashion house company in Nigerian.

Job
Summary

The Operations Manager
is responsible for overseeing the day-to-day operational activities of the
BENSÀLAMODE LTD, ensuring efficient workflow, excellent customer service, and
timely delivery of products. The role involves coordinating production
processes, managing customer interactions, supervising staff activities, and
maintaining accurate operational and financial records.

Key
Responsibilities

Customer Service and Relationship
Management:

• 
  Attend
  to customers upon arrival and ensure a professional and welcoming experience.
• 
  Take
  and document accurate notes during customer measurements and consultations.
• 
  Communicate
  effectively with customers to provide updates, receive feedback, and clarify
  requirements.
• 
  Notify
  customers promptly regarding order completion and delivery status.
• 
  Handle
  customer inquiries, complaints, and follow-ups to ensure satisfaction and
  retention.

Production and Workflow Coordination

• 
  Assign and distribute tailoring
  jobs efficiently to tailors based on workload and expertise.
• 
  Prepare and document measurements
  clearly for production use.
• 
  Monitor production timelines to
  ensure timely completion of all orders.
• 
  Track and manage delays in
  finished products, ensuring proper documentation and communication.
• 
  Collate and maintain weekly
  records of jobs completed by each tailor.
• 
  Engage, coordinate, and supervise
  external contractors and vendors as required to support operational needs.
  This includes, but is not limited to, specialized service providers such
  as carpenters, plumbers, electricians, technicians, and logistics partners.
  Ensure quality of work, adherence to timelines, and compliance with
  company standards.

.
Logistics and Delivery Management

• 
  Coordinate dispatch activities and
  attend to dispatch riders upon arrival.
• 
  Oversee the packaging and delivery
  of finished products to customers.
• 
  Manage shipment of items through
  logistics providers such as DHL for out-of-town and international
  deliveries.
• 
  Ensure accurate delivery
  documentation and tracking.

Inventory and Asset Control

• 
  Take custody of customers’ fabrics
  and ensure proper labeling, storage, and tracking.
• 
  Maintain accountability for all
  materials received and issued for production.
• 
  Ensure proper handling and
  safeguarding of company and customer assets.

Financial and Administrative Management

• 
  Manage petty cash disbursement for
  daily operational activities.
• 
  Maintain accurate records of all
  cash expenses, balances, and usage.
• 
  Provide periodic reports on cash
  utilization and operational expenses.

Operations Monitoring and Reporting

• 
  Supervise and monitor daily
  business activities to ensure efficiency and compliance with company
  standards.
• 
  Identify operational challenges
  and recommend improvements.
• 
  Maintain proper documentation and
  reporting systems for operational activities.

Requirements

• 
  Bachelor’s degree in Business Administration,
  Operations Management, or a related field.
• 
  Proven experience in operations management,
  preferably within the fashion or retail industry.
• 
  Strong ability to supervise diverse
  teams and manage external vendors or contractors
  .
• 
  Excellent interpersonal skills for
  professional customer consultation and relationship management
  .
• 
  Knowledge of dispatch coordination
  and international shipping documentation
  .
• 
  Competency in managing petty cash
  and maintaining accurate financial documentation
  .
• 
  High attention to detail in
  record-keeping, from measurement notes to inventory tracking
  .