Job Description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

We are seeking an experienced and results-driven Operations Manager to lead and oversee day-to-day business operations. The ideal candidate will be responsible for managing a team, monitoring key performance indicators (KPIs), driving operational improvements, and ensuring the achievement of business objectives. This role requires strong leadership skills, a data-driven mindset, and advanced proficiency in Microsoft Excel.

Key Responsibilities:

• Manage, coach, and develop a team to ensure high levels of performance and engagement, including managing people remotely.

• Set clear expectations and monitor individual and team KPIs.

• Conduct regular performance reviews and provide feedback to drive continuous improvement.

• Analyze operational data and generate reports to identify trends, issues, and opportunities.

• Develop and implement action plans to improve productivity, efficiency, and service quality.

• Ensure daily operations are executed effectively and aligned with company goals.

• Collaborate with internal stakeholders to address operational challenges and support business initiatives.

• Prepare and present performance reports and recommendations to leadership.

• Utilize Microsoft Excel to create dashboards, reports, and data analyses.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience in an Operations Manager or similar leadership role.
• Strong people management and coaching skills.
• Solid understanding of KPI tracking and performance management.
• Data-driven with strong analytical and problem-solving abilities.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and reporting.
• Excellent communication and organizational skills.
• Ability to drive results in a fast-paced environment.

Preferred Experience:

• Experience managing teams in operations, customer service, shared services,
• logistics, or similar functions.
• Experience managing nurses or any medical positions (preferred but not
• required).
• Familiarity with reporting tools and performance dashboards.

Key Competencies:

• Leadership and team development
• Performance management
• Data analysis and reporting
• Strategic thinking
• Process improvement
• Results orientation
• Attention to detail

ShoreXtra Perks:

• HMO upon regularization
• Up to 12 days paid leave credits per year
• Equipment provided (to be picked up in Clark Office)
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set-Up:

• Remote - Clark, Pampanga
• Monday - Friday, Dayshift
• Full time, Permanent