Job Description

Operations Manager

Lincoln
£50,000 Plus Bonus

Our client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive and trade sectors.

Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK.

With ambitious plans to scale to a £50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation.

Due to continued growth, they are looking for an experienced and hands-on Operations Manager to take ownership of the day-to-day operational performance of the business while helping build the systems, structure and processes needed for future growth.

This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company’s journey.

Reporting directly to the Operations Director, you will lead a team across warehouse, supply chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale.

Key Responsibilities

• Oversee the day-to-day operational running of the business
• Lead and develop a multi-functional team across warehouse, supply chain, operations and customer care
• Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders
• Improve operational planning, workflow and communication across departments
• Monitor stock flow, supplier performance and operational bottlenecks
• Introduce and improve systems, processes and KPIs to support growth and efficiency
• Work closely with the sales function to ensure operational capability aligns with business demand
• Manage operational priorities, resource planning and problem-solving in a fast-paced environment
• Drive continuous improvement across warehousing, logistics, fulfilment and customer service
• Support the business through a period of significant growth and operational transformation

Requirements

We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach.

• Previous experience in an Operations Manager position or similar leadership role
• Strong background in warehouse and operational management
• Experience working within an SME environment
• Proven track record of supporting or leading business growth and operational scaling
• Ability to implement structure, process and operational improvements
• Strong organisational and planning skills
• Experience managing multiple moving parts within a supply chain or fulfilment operation
• Confident leadership and people management capability
• Excellent communication and problem-solving skills
• Ideally, exposure to both smaller businesses and larger structured organisations
• Experience within industrial products, distribution, engineering, manufacturing or technical products would be advantageous, but is not essential.

Benefits

Salary- £50,000 basic
Profit related bonus