Job Description

We are looking for a proactive and results-driven Operations Manager to join our growing Property Management team. In this full-time role, you will be responsible for managing the day-to-day operational aspects of the property, ensuring efficiency and high service standards across all functions. The ideal candidate will bring a strong track record in property operations, along with a flexible and hands-on approach.

Key Responsibilities

• Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)

• Cooperate with other departments (e.g. financial, marketing, technical)

• Liaise with tenants, to manage their ongoing operational and technical requests.

• Manage the operational part of service charge budget and prepare recommendations for improvement.

• Provide operational data, analysis as required to by Department Head

• Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.

• Manage all ongoing operational issues to ensure smooth and continuous operations of the property.

• Controlling & ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair & maintenance, health & safety.

• Management of tenant’s operational “complaints”.

• Manage and ensure fulfilment of third-party contractor’s contractual obligations to ensure smooth operation, repairs etc.

• Control of working practices of contractors in the property

• Manage units debts, penalties and sales reports escalation.

• Managing the tendering or re-tendering of any operational service required at the property.

Skills, Knowledge And Experience

• At least 4-5 years in FM or Operational management

• Strong operational and facilities management skills

• Conflict resolution and tenant relationship management

• Attention to detail and ability to multitask in a high-pressure environment