Job Description

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What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Slovakia.

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

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<title> Your daily adventures will include</title>

<point>Analysing data to optimise Bolt’s marketplace health for drivers and riders.</point>
<point>Developing complex analytical models and reporting systems for Slovakia.</point>
<point>Developing and nurturing critical relationships that will grow our business (stakeholders include: unions; regulators; government officials; local communities, etc.).</point>
<point>Identifying trends, risks, and improvement opportunities on a local level that may impact the business.</point>
<point>Overseeing the optimisation of local operational processes and procedures.</point>
<point>Driving business growth and revenue through achieving operational milestones and key metrics.</point>
<point>Taking ownership of Bolt’s growth in Slovakia by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business objectives.</point>
<point>Advocating and elevating Bolt’s brand, product, and service whilst navigating through regulatory matters and local policies within the transportation and tech industry. </point>
<point>Overseeing the design and execution of operational strategies/goals to strengthen our value proposition </point>

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<gh-requirements>

<title>About you:</title>

<point>You have 1+ years of experience in an operations management role. </point>
<point>You have 5+ years of experience working in Operations, Consulting, Analytics, or in a related field.</point>
<point>You are a strong leader and collaborator with excellent English and the Czech or Slovak language (both verbal and written).</point>
<point>You are a hustler, not stopping after several obstacles a day.</point>
<point>You are passionate about new technologies and ride-hailing.</point>
<point>You are highly analytical and have a data-driven mindset with excellent Excel skills.</point>
<point>You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject.</point>
<point>You have a strong sense of ownership with a hands-on approach.</point>
<point>You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! </text>
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<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50 countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork..</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>
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#LI-Hybrid

About Bolt

At Bolt, we're building a future where people don’t need to own personal cars to move around safely and conveniently. A future where people have the freedom to use transport on demand, choosing whatever vehicle's best for each occasion — be it a car, scooter, or e-bike.

We're helping over 200 million customers move around in more than 600 cities globally while also supporting more than 4.5 million drivers and couriers to earn a living. The best bit? We're only just getting started.