Job Description

1-800-GOT-JUNK? Los Angeles Metro is looking for an experienced Operations Manager to drive operational excellence and franchise profitability. We’re part of the World’s Largest Junk Removal Service, with 177 independent and locally owned locations across the US, Canada, and Australia, and we’re known for revolutionizing the industry through the consistent delivery of our world-class customer experience.

OPERATIONS MANAGER (Full Time - Glendale, CA)

As an Operations Manager, you will manage a team of 25-40 truck members and ensure our daily operation performs at a high level at all times. The Operations Manager is the sole point of contact for the truck team members, management, and our Sales Center to ensure everything is in place to provide an efficient and profitable operation. The ideal candidate for this position will command exceptional performance from truck teams and ensure 5-Star service to every customer, every day. This position is based in Glendale, CA and is responsible for routes throughout the Los Angeles Metro franchise, which comprises service territories from downtown Los Angeles, through Ventura County, Santa Barbara County, and Santa Maria County.

About the Position:

• Reporting to the General Manager, you will be focused on driving daily revenue/profit goals through precise execution of daily truck team routes and management of controlled costs

• Manage daily dispatch schedule to ensure maximum route availability and on-time service

• Complete and manage calls from customers, truck teams, management, and our Sales Center

• Control daily costs by enforcing our diversion protocol regarding truck team disposal, recycling, and donations

• Complete daily tracking of truck team revenue, financial KPIs, same day add-on jobs, and National Account protocols

• Ensure compliance with California Rest & Meal Break laws & 1-800-GOT-JUNK? Performance standards

• Support the General Manager with the coaching, training, and development of all Truck Team Members

• Consistently track team member performance through Notes to File and Corrective Action forms

• Maintain a clean & organized warehouse and ensure team members have all tools/materials that they need

• Manage Glendale truck fleet through daily inspections, cleanliness protocols, and repairs as needed

• Drive our culture of “People First” by providing an energized, welcoming, and supportive workplace

• Completion of administrative tasks including bank deposits, invoicing customers, and EOM inventory

Who You Are:

• You exemplify our core values: Passion, Integrity, Professionalism, and Empathy

• Ownership Mindset - You are driven to hit targets and achieve goals and hold yourself accountable to results

• Team Builder - You thrive in an environment where everyone works, learns, and succeeds together

• High Level Communicator - You do not leave anything up in the air. Everyone knows your expectations at all times.

Requirements:

• High School Diploma or equivalent is required & 3+ years of experience in a similar role managing 15+ direct reports.

• Excellent communication and interpersonal skills. Ability to communicate clearly & concisely, verbally and in writing

• Business acumen with a problem-solving attitude, attention to detail, and ability to multi-task

• Comfortability with a fast paced, high pressure environment. Ideal candidate is able to adapt to change, quickly

• Proficient in G Suite, Salesforce, and familiarity using commercial GPS software

• Must be able and willing to work weekends, holidays, and varying hours with reliable transportation to and from work

Compensation:

• $70k - $75k per year (inclusive of base pay, and commensurate with experience)

• Bonus package and benefits are also provided