Job Description

Responsibilities:
● Responsible for management of the unit and performance of all employees
● Manage the group and deliver the goals and metrics of each
● Serve as primary client and UGS contact
● Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects

Qualifications:
● Bachelor's degree, any field
● Experience as BPO Account/ Operations Manager for at least 1 year
● Must have at least 2 years BPO experience in Financial Programs
● Managerial experience of teams greater than 40 FTE
● Excellent interpersonal and leadership skills.
● Excellent written and verbal communication skills.
● Strong planning, change management and organizational skills.
● Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
● High degree of initiative, team building and dedication to effective positive change.
● Willing to work on any shift schedule