Job Description
People Of the Internet Is Hiring!!
We’re looking for an Operations Manager
An Operations Manager ensures smooth day-to-day agency operations by coordinating between teams, managing workflows, and tracking project timelines. They streamline processes, optimize resources, and ensure high-quality, on-time delivery across all projects while supporting overall operational efficiency and performance.
Key Responsibilities
- Oversee day-to-day operations across all departments
- Develop, implement, and continuously improve SOPs, workflows, and operational processes
- Ensure smooth execution of projects from briefing to final delivery
- Monitor project timelines, deadlines, and overall delivery quality
- Coordinate between creative, accounts, media, and production teams to ensure alignment
- Manage workload distribution and support resource planning across teams
- Identify operational inefficiencies and implement effective solutions
- Ensure consistent communication between internal teams and client servicing teams
- Support department heads in managing team performance and capacity
- Track and evaluate team productivity and operational KPIs
- Assist in operational budgeting and monitor project-related expenses
- Ensure optimal use of tools, systems, and internal resources
- Support forecasting of operational and resource needs
- Handle operational escalations and resolve workflow or delivery issues
- Maintain strong coordination between management, teams, and stakeholders
- Prepare regular operational reports for management
- Analyze workflows, processes, and performance metrics to recommend improvements
- Support continuous improvement of agency operations and efficiency
Requirements
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field
- 2–5 years of experience in operations or project management
- Strong background in marketing/advertising agencies is a must
- Experience managing cross-functional teams and workflows
- Strong leadership, organizational, and problem-solving skills
- Proficiency in project management tools (Asana, Monday, Trello, etc.)
- Good understanding of campaign lifecycle and agency operations
- Strong communication skills in English and Arabic
- Ability to work in a fast-paced environment
- Experience in digital marketing or media agencies is a plus
Benefits
Benefits
- Social & Medical Insurance
- Laptop Allowance
Working Conditions
- Work location: Maadi/Cairo
- Working Days/Hours: Sunday ( Fixed work from home day) From Monday to Thursday 10:00AM to 6:00PM or 11:00AM to 7:00PM
- WeekEnds: Friday & Saturday
