Job Description

Job Title: Operations Manager – ProWater Business
Location:Bangalore About the RoleWe are looking for a highly driven and execution-focused Operations Manager to lead end-to-end operations of the ProWater business. This role involves managing installations, vendor operations, service delivery, and cross-functional coordination to ensure seamless execution and rapid scale-up of water solutions across residential societies. Key Responsibilities1. Operations Management

• Own and manage complete operations of the ProWater business in Bangalore.
• Ensure timely execution of installations and service delivery.
• Monitor operational efficiency, quality standards, and turnaround time.

2. Vendor & Technician Management

• Manage vendors, contractors, and field technicians.
• Track performance, productivity, and adherence to SLAs.
• Ensure adequate manpower availability for installations and services.

3. Project Execution (Installations)

• Oversee labour work including piping, fitting, and on-ground execution.
• Manage end-to-end installation of:
  • Central RO plants
  • Point-of-Use (POU) systems
• Ensure quality, safety, and timely project completion.

4. Service Operations

• Manage servicing and maintenance for:
  • Central RO systems
  • Individual customer units
• Ensure quick resolution of service requests and high customer satisfaction.

5. Cross-functional Coordination

• Collaborate with Procurement, R&D, and Production teams.
• Ensure timely material availability and technical support.
• Drive faster launch of societies through effective coordination.

6. Scaling & Process Improvement

• Identify operational bottlenecks and improve processes.
• Implement SOPs to enhance efficiency and scalability.
• Drive continuous improvement in installation and service delivery.

Key Requirements

• 5+ years of experience in operations or field execution roles.
• Strong experience in managing vendors, technicians, and field teams.
• Hands-on exposure to installation projects (piping, fitting, RO systems preferred).
• Ability to handle multiple projects and stakeholders simultaneously.
• Strong problem-solving and execution mindset.
• Good communication and coordination skills.

Preferred Qualifications

• Engineering background (Mechanical / Civil / Electrical).
• Experience in water purification, RO systems, or infrastructure projects.
• Prior experience in a startup or high-growth environment is a plus.