Job Description

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.

Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Roles and Responsibilities
Responsible for operational control and people leadership and accountability of the Moving Services household removals, storage and associated operations activities to ensure cost effective & operational targets are achieved.
Essential Functions and Responsibilities
• To provide strategic operational direction of Domestic and International Product in the branch and surrounding regions in order to ensure the cost effective movement of freight at the same time enhancing customer service.
• To ensure that all removals are undertaken efficiently, overview and assist International Relocations in operational requirements, meeting Company Quality standards and customer requirements.
• To arrange customer services as to the day to day operations of Domestic and International Relocations, thus ensuring timely and efficient uplift and delivery of consignments.
• To liaise with customers and employees to ensure the smooth and efficient running of the Operations Department.
• To monitor the performance of contract carriers, ensuring that Allied quality standards and Company policies are adhered to and fulfilment of obligations under the Contract Carriers Agreement.
• To manage container demurrage costs ensuring efficient utilisation of equipment & resources.
• To assist the claims department to ensure customer complaints regarding damages or missing items are handled in a quick and efficient manner.
• To administer the clerical functions which relate to the Operations Department.
• To provide and maintain as far as possible a safe working environment, by maintaining plant and equipment and providing information, instruction, training and supervision that is reasonably necessary to ensure the safety of all workers and visitors on site.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements - NIL
Qualifications and Experience Requirements
• Excellent Customer service
• Strong interpersonal and communication skills
• Problem Solving ability
• Time management & organizational skill
• Attention to detail and high level of accuracy
WHAT SIRVA OFFERS
• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.