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  Oversee end-to-end operational activities for vessel deliveries, including technical stores, bonded and non-bonded goods, food provisions, cabin stores, deck and engine supplies, and protective coatings.
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  Plan and coordinate deliveries to vessels in port, anchorage, shipyard, or offshore locations in line with customer schedules and port requirements.
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  Ensure all customer orders are processed accurately, picked correctly, packed efficiently, and delivered on time.
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  Manage urgent, short-notice, and last-minute vessel requests while maintaining service quality and cost control.
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  Monitor daily operational performance and resolve delays, shortages, delivery issues, and service failures quickly.

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  Oversee warehouse operations, stock control, receiving, picking, dispatch, and inventory accuracy.
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  Ensure optimal stock levels are maintained for fast-moving marine, technical, and food supply items.
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  Supervise the handling and storage of Hempel coatings and other regulated or specialized marine products in accordance with safety and manufacturer requirements.
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  Coordinate transport, port access, launch services, and delivery documentation for vessel supply operations.
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  Reduce stock losses, wastage, expired goods, and operational inefficiencies.

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  Work closely with procurement and suppliers to ensure product availability, competitive pricing, and timely replenishment.
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  Maintain strong relationships with key vendors, including food suppliers, technical product suppliers, and Hempel coatings representatives.
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  Monitor supplier performance in terms of quality, lead time, pricing, and reliability.
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  Support sourcing of specialized marine items and urgent customer requirements.

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  Ensure high levels of customer satisfaction through reliable service, fast response times, and professional issue resolution.
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  Coordinate closely with sales and customer service teams to align operational execution with client expectations.
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  Support key accounts, vessel agents, owners, and procurement contacts with efficient service delivery.
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  Contribute operational input on quotations, delivery feasibility, lead times, and service capability.

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  Ensure operations comply with port regulations, customs requirements, food safety standards, and company procedures.
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  Maintain health, safety, environmental, and quality standards across warehouse and delivery activities.
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  Ensure proper documentation, traceability, and control of delivered goods.
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  Lead continuous improvement in operational processes, service quality, and risk management.

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  Lead, supervise, and develop warehouse, logistics, drivers, and operational support staff.
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  Allocate resources effectively across shifts and vessel schedules.
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  Train staff on operational procedures, customer service expectations, safety standards, and product handling requirements.
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  Build a performance-driven, responsive, and accountable operations team.

Requirements

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  Bachelor’s degree or diploma in Supply Chain, Logistics, Business Management, Maritime Studies, or related field preferred.
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  Proven experience in operations management within ship chandling, marine supply, port logistics, or a related maritime environment.
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  Strong knowledge of vessel supply processes, port operations, and marine customer requirements.
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  Experience handling a wide range of technical and food products for vessels.
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  Familiarity with marine coatings, particularly Hempel coatings, will be a strong advantage.
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  Strong leadership and team management skills.
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  Excellent planning, problem-solving, and decision-making abilities.
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  Ability to work under pressure and manage multiple vessel requirements simultaneously.
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  Good commercial awareness and customer-focused mindset.
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  Proficiency in ERP systems, inventory systems, Microsoft Office, and operational reporting.
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  A valid driver’s license may be required depending on operational needs.

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  On-time delivery rate to vessels.
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  Order accuracy and fulfilment performance.
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  Customer satisfaction and complaint resolution.
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  Inventory accuracy and stock availability.
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  Warehouse productivity and operational efficiency.
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  Supplier performance and procurement turnaround.
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  Compliance with safety and regulatory requirements.
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  Cost management and margin protection.

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  Fast-paced, port-based operational environment.
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  May require after-hours, weekend, and emergency response availability depending on vessel schedules.
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  Regular coordination with vessels, agents, port authorities, transport providers, suppliers, and internal teams.