Job Description

Job Title: Operations Manager

Location: The Leadenhall Building, City of London

The Operational Manager supports the delivery of engineering and maintenance services across commercial properties. The role reports to the Account Manager and works closely with Contract Managers, engineers, clients, and support teams to ensure smooth daily operations, strong administration, and high‑quality service.

Key Responsibilities

• Lead a mobile or semi‑static engineering team and manage day‑to‑day operational requirements.
• Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
• Monitor staff performance using reactive and PPM systems to maintain service quality.
• Provide on‑site support during staff absence, performance issues, or business‑critical needs.
• Manage weekly timesheets, job sheets, expenses, holiday, and sickness for the engineering team.
• Raise purchase orders for engineers and subcontractors.
• Complete all monthly billing paperwork.
• Oversee Work in Progress (WIP) to ensure timely invoicing.
• Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
• Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
• Process supplier and subcontractor invoices and resolve related queries.
• Maintain accurate subcontractor and supplier records.
• Review weekly financial reports, including WIP, OPO, PI, and debt.
• Act as first point of escalation for financial and contract support queries.
• Manage the out‑of‑hours callout rota and arrange cover when required.
• Ensure compliance with contractual KPIs and SLAs.
• Communicate effectively with internal teams and external clients.
• Support with internal and client reports (monthly, quarterly, annual).
• Take minutes during internal and client meetings when required.
• Support onboarding of new staff, including eLearning and IOSH setup.
• Act as a super‑user for systems such as E‑Logs and Maximo.
• Manage hazard reporting processes and arrange training courses for staff.
• Ensure all tasks are fully completed and followed through.

Accountabilities

• Reports directly to the Account Manager.
• May oversee Contract Support, Helpdesk staff, and Engineers.
• No direct budget ownership, but financial awareness is required.

Essential Requirements

• GCSE-level English and Maths.
• Experience in a Contract Support or administrative role.
• Proficient in Outlook, Word, PowerPoint, Excel, and CAFM systems.
• Strong verbal and written communication skills.
• Customer-focused with a professional approach.
• Able to work calmly and effectively under pressure.
• Strong attention to detail and task completion.

Desirable Requirements

• A-Level, HNC/HND, or degree-level qualifications.
• Previous experience leading a team.
• Awareness of Building Services or engineering environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK