Job Description

Job DetailsJob Location: Seattle Branch - Seattle, WA 98108Position Type: Full TimeSalary Range: $80,169.00 - $90,000.00 SalaryJob Category: ManagementIf interested in applying for this position, an assessment link is required upon completion of an application
Supervisor 2025
Company Overview
Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs, Good Earth and Articulture Designs are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.
Summary Description
The Operations Manager is accountable for leading the Interior/Exterior Maintenance Department of Botanical Designs. The Manager focuses on leading their department, customer satisfaction, optimizing work under customer budgets, and managing the department’s labor hours to match gross margin targets.
Job Duties and Responsibilities (Essential Functions):
Leadership, management, and Accountability of the Departments, to include, hiring, evaluating, coaching, promoting, disciplining, and terminating employees.
Accountable for the labor portion of gross margin
Accountable for overall exterior quality for accounts with recurring contracts.
Hold weekly technician meetings to pass cascading messages, conduct training, communicate safety concerns, and elevate issues from technicians.
Participate in the weekly Leadership L-10 meeting and come prepared with issues to discuss, your scorecard filled out, and updates on the status of your rocks.
Participate in customer annual budget process and recommend/up-sell new Botanical Designs exterior, interior, and irrigation work.
Implement and oversee customer service program consistent with company mission; this includes proactive horticultural quality assurance, timely and thorough follow-up, and regular contact/meetings with customers. Working with other departments, oversee/generate necessary communications, proposals, billings, contract information, recordkeeping.
Oversee safety for team and provide in-field training on horticultural techniques, safety, equipment, and customer service. Work to provide a variety of learning experiences when possible.
Oversee services provided by subcontractors, ensuring outcomes consistent with Botanical Quality Standards. Oversee/generate related communications, scheduling, proposals, permitting, billings, and record keeping.
Maintain and account for Botanical Designs assets, including but not limited tools, supplies, and vehicles.
Responsible for branch and job site Safety, training and coordination of accident injury reporting in collaboration with Botanical Designs HR.
Direct and support the consistent implementation of company initiatives.
Keep Director of Operations informed of issues and events within the departments.
Operate a company vehicle as a driver o Always maintain a clean vehicle, ensuring, maintenance and exterior cleanliness
Remove personal items from vehicles daily (lunchboxes, cell phones, garbage, etc.)
Adhere to Company vehicle inspection policy
Report all accidents (regardless of nature and severity) immediately
Ensure security of building and vehicles by coordinating with other staff as necessary
Ensure security of buildings and vehicles by coordinating with fellow department managers on daily lock-up tasks, delegating to Exterior Maintenance Department staff as necessary.
Oversee overtime projects and shift schedule accordingly.
Monitor Salesforce, emails, and Teams messages throughout workday and respond in a timely manner.
Update and utilize Salesforce in daily work, keeping accurate and up-to-date records on all accounts.
Other duties as assigned.
Knowledge/Skills/Abilities:
Familiar with modern productivity software, including Microsoft Office, iPhones/iOS, and how to navigate modern web-based technology platforms.
Strong written and verbal communication skills. Ability to clearly and concisely present horticultural and technical subjects to customers and team members.
Ability to regularly drive in Downtown core, parallel park and navigate traffic.
Provide consistent leadership, promoting professional work standards, appropriate horticultural practices, appropriate safety protocols, good teamwork, empowerment, and open communication. Work to engender trust, honoring confidentiality.
Strong follow through, quick decision-making abilities and able to problem-solve in a fast-paced environment.
Professional mannerisms, appearance, and actions (self-confident and committed to high ethics).
Strong organizational, time management and prioritization skills
Able to multi-task, maintain focus on several different projects at one time and hit deadlines.
Able to be flexible with attention and priority.
Able to work in a progressive, fast-paced environment (work well under pressure).
Interpersonal skills, with the ability to build strong relationships at all levels. As unique situations arise, the position must be sensitive to company needs as well as customer needs.
Comfortable with a significant amount of personal accountability and responsibility.
Self-starter. Ability to set priorities and keep to projected schedules.
Strong organizational skills and the ability to manage change effectively.
Level Requirements:
Leadership, Management, Accountability
First-line customer service
Job and safety training oversight
Equipment and vehicle management oversight
Exterior Account Quality Duties and Responsibilities
Benefits for Full Time Eligible Include:
Medical with contribution coverages on our health program as defined by plan
Dental as defined by plan
Vision as defined by plan
401K as defined by plan
Paid Holidays as defined by company policy
Personal Time Off (PTO) based on the accrual allotment as defined by the company policy
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to stand for extended periods of time.
The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20-40 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Varied Field Environment performing outdoor work with moderate to occasional loud noise.
This is a minimal description of duties and is not intended to describe, in detail, the multitude of tasks that may be assigned. As the nature of business demands change, so may the essential functions of this position.
Botanical Designs LLC. And affiliates is an Equal Opportunity Employer.
All offers of employment at Botanical Designs LLC. are contingent upon clear results from a background check.
Qualifications