Job Description

About us

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team.

About the role

As Operations Manager, you will oversee day-to-day hotel operations across Front Office, Housekeeping, and Food & Beverage, ensuring service excellence, brand standards, safety, and operational efficiency.

This is a hands-on, senior leadership role with a direct impact on guest satisfaction, team engagement, and hotel performance.

What you'll be doing

• Oversee Front Office, Housekeeping, and Food & Beverage operations, mentoring department leaders to deliver consistently excellent service.

• Drive exceptional guest experiences, manage escalated concerns, and analyse guest feedback to continuously improve service delivery.

• Manage operational budgets, labour productivity, and cost control to achieve targets.

• Drive cross-department collaboration to create a seamless guest journey from check-in to check-out.

• Complete regular operational and brand inspections across all areas, identifying risks or opportunities and implementing solutions to improve quality and consistency.

• Create a positive and productive team environment, empowering team members to perform at their best.

What we're looking for

• Proven experience in a senior hotel operation or a hospitality leadership role

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration will be held in high regard

• Vast OPERA knowledge is preferred

• Proven experience leading, developing and motivating teams and leaders

• Experience in a premium hotel environment

What we offer

• Access to IHG One Pass - Exclusive Hotel Room Rates & 50% off Food & Beverage at over 6,000 hotels worldwide!

• An opportunity to kick-start your career with a company that can take you around the world!

• Competitive rate

• A Paid Day off for your Birthday every year!

• 3 Free meals a day

• Proactive Wellness Leave

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.