Job Description

Operations Manager – Fixed Term (12 Months)

We are looking for an Operations Manager to join our team on a 12-month fixed-term contract and help keep our venues running smoothly, efficiently, and aligned with our values.

Reporting to your respective Head of Department, you will play a key role in ensuring our venues operate at their best every day. This is a hands-on role where you will be present across our sites, supporting teams, maintaining high standards, and ensuring everything runs like clockwork.

This is not a work-from-home role. It is about being in the venues, building strong relationships with teams and guests, and supporting operations during key service periods.

What you will be doing

Supporting and coordinating day-to-day operations across venues

Working closely with teams on the floor to maintain high standards and a great guest experience

Monitoring quality, performance, and margins to support venue success

Turning operational strategy into action by coordinating teams and improving processes

Ensuring operational procedures and compliance standards are consistently met

Identifying opportunities to improve efficiency, safety, and the overall guest experience

What you will bring

Strong leadership and communication skills

A hands-on approach and the ability to work in fast-paced environments

Excellent organisation and problem-solving skills

The ability to build strong relationships across teams and venues

A focus on quality, continuous improvement, and delivering great guest experiences

Why join us?

You will work closely with Business Leaders, the People Team, and the wider Operations team to deliver great outcomes across our venues. Your leadership will help create a culture where our teams feel valued, supported, and inspired to bring their best mahi every day.