Job Description

Job DetailsJob Location: Lawrence Massachusetts - Lawrence, MA 08140Position Type: Full TimeSalary Range: $50,000.00 - $60,000.00 Salary/yearJob Shift: DayPosition Overview:
The Operations Manager is responsible for overseeing multiple PCI Municipal Services site operations, in partnership with the General Manager. The Operations Manager will ensure that employees are performing their job functions in an efficient manner and provide the highest level of customer services to our clients.
Essential Job Functions:
Follow protocol for corporate administrative procedures, included but not limited to employee relations, handling sexual harassment complaints, workers’ compensation claims, and applying disciplinary action related to the employee’s performance.
Supervise direct reporting managers, supervisors, and location employees to ensure complaints, disagreements or misunderstandings regarding rates or services are resolved diplomatically.
Supervise the quality of work for all employees to ensure all work tasks and assignments are performed efficiently, effectively and as required.
Ensure proper parking, security, cash control and customer service procedures are being followed by employees.
Monitor maintenance of the facility to ensure that is clean and maintained according to company policies and procedures.
Prepare a morning bank deposit by counting the daily cashier money receipts to ensure that all previous day revenues are accounted for and deposited daily into the facilities’ bank.
Monitor office audits of daily cashier reports to ensure that sales totals are reported and recorded on time.
Monitor and review all damage claims to assign responsibility for damages.
Skills and Attributes:
Excellent communication skills
Hands-on team player and manager
Ability to work independently
Ability to make sound decisions and utilize good judgment.
QualificationsRequirements:
Qualified candidates must be professional and have excellent verbal and written communication.
Fluent Spanish & English speaking applicants only. SPANISH & ENGLISH REQUIRED.
(3-5) years of management experience.
Basic computer knowledge, i.e. Microsoft Office: Word, Excel, Outlook.
Use of calculator and general mathematical skills required.
(3) years of Parking experience.