Job Description

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Grand Rapids, MN.

Operations Manager Compensation and Benefits:

• $75K-$85K, annually
• Company vehicle
• Full Electronics Package
• 401K, plus company match
• PTO­­­­­

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The Operations Manager is responsible for creating high levels of client satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of their services. The Operations Manager will exceed established standards of performance through continuous process improvement, training, and development of employees. They are seeking a candidate with exceptional leadership skills, to maintain a positive attitude and remain flexible and open-minded as the company continues to grow.

Operations Manager Responsibilities

• Oversee day-to-day mitigation operations for water, fire, mold, and biohazard losses
• Manage and support mitigation supervisors, project managers, and field technicians
• Ensure jobs are executed according to IICRC standards, safety regulations, and company SOPs
• Schedule crews, equipment, and resourced to meet response time and production goals
• Monitor job progress, quality control, and customer satisfaction from start to completion
• Review scopes of work, estimates, and documentation to ensure accuracy and compliance
• Coordinate with insurance adjusters, property managers, and clients as needed
• Track KPIs
• Oversee equipment inventory, maintenance, and warehouse organization
• Train, coach, and develop mitigation staff; assist with hiring and performance management
• Enforce safety protocols, PPE usage, and jobsite compliance
• Handle escalated customer concerns and resolve operational issues quickly
• Support after-hours/on-call rotation and emergency response planning

Operations Manager Requirements:

• 5+ years of management experience within the construction industry
• Proven ability to build, motivate and maintain a high performing team
• Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software Systems
• Organizational and time management skills with the ability to prioritize a variety of tasks/projects
• Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-development
• Bilingual
• BA/BS required or equivalent experience

Keywords: management, construction, leadership

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