Job Description

Operations Manager – In-House & Outsourced Operations

Location

UAE (Dubai / Abu Dhabi)

We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations The role involves ensuring smooth day-to-day operations, vendor performance management, cost control, compliance with UAE regulations, and achieving operational efficiency across all functions.

Key Responsibilities

In-House (Non-Outsourced) Operations

• Manage daily operations of internal teams and departments

• Ensure optimal utilization of manpower, resources, and assets

• Implement SOPs, KPIs, and performance monitoring systems

• Coordinate with HR, Finance, and Admin for smooth operations

• Ensure compliance with UAE labor laws, company policies, and HSE standards

Outsourced Operations

• Manage and monitor outsourced vendors and service providers

• Negotiate SLAs, contracts, and service agreements

• Ensure vendor compliance with quality, timelines, and cost standards

• Conduct regular performance reviews and audits of outsourced teams

• Resolve operational issues and escalate risks when required

General Responsibilities

• Prepare operational reports, budgets, and cost-control plans

• Improve processes to enhance efficiency and reduce operational costs

• Liaise with clients, management, and external stakeholders

• Handle escalations and ensure timely resolution of operational issues

Requirements

• Bachelors degree in Business Administration, Operations Management, or related field

• 5–8 years of UAE experience in operations management

• Proven experience handling both in-house and outsourced operations

• Strong knowledge of vendor management and SLA handling

• Excellent leadership, communication, and problem-solving skills

• Proficiency in MS Office and reporting tools

• Experience in telecom / facilities / manpower / services industry is a plus

Preferred Skills

• Strong negotiation and cost-management skills

• Ability to manage multi-location operations

• Knowledge of UAE compliance and labor regulations

• Results-driven with strong analytical mindset