Job Description

Location: Manila,Metro Manila,Philippines

Job Specifications:

1. Graduate of Bachelor's Degree

2. Minimum of 5 years experience in Health Insurance industry as Operations Manager; an exposure in BPO industry is an advantage

3. Must have strong background in initiating, developing, implementing and monitoring various administrative and management directed activities and programs that will strategically position TakeCare Asia Philippines with TakeCare Insurance organization.

4. Strong managerial competencies in the areas of leadership and team development, managerial coaching and mentoring and situational assessment skills and with proven track record in building and developing high performing teams.

5. A change agent and capable of guiding the organization in initiating various change management initiatives with the view of leading and guiding the organization towards the future.

6. Strong managerial acumen in setting corporate directions and aligning strategic goals around business plans.

7. Superior judgment, negotiation and decision-making skills.

8. Strong ethics and a high level of personal and professional integrity.

9. Strong analytical skills and adept in interpreting strategic vision into an operational model.

10. An effective communicator at all levels in the organization, with strong oral, written and persuasive skills.

The Operations Manager will be responsible for managing the PI Operations such as helping and creating organizational and program budgets in collaboration with the TakeCare Corporate Management Team.

Reporting to the Health Plan Administrator, this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's administrative and operational functions. This position will also assist in HR matters in getting responsible parties involved such as HR Director, functional manager or local HR representative.

Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

Duties and Responsibilities:

1.Organizational Effectiveness

1.1. Manage operational functions.

1.2. Increase the effectiveness and efficiency of Corporate Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.

1.3. Drive initiatives that contribute to long-term operational excellence.

1.4. Providing consulting services on matters related to business structure and growth

1.5. Develops strategic plans and programs to ensure that company’s goals and objectives for overall operational requirements are achieved.

1.6. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

1.7. Develops and monitors efficiency measurement tools.

1.8. Oversee overall TCAP financial management, planning, systems and controls.

1.9. Management of budget in coordination with the Executives

1.10. Identifies key activities and priorities.

1.11. Implements and communicates operational strategies and solutions in line with TakeCare’s goals and objectives.

1.12. Sets and manages performance targets.

2.Organizational Leadership

2.1. Contribute to short and long-term organizational planning and strategy as a member of the management team.

2.2. Serve as primary liaison to legal counsel in addressing legal issues e.g. governing instruments, partnerships, licensing etc.

2.3. Oversee organizational policies.

2.4. Ensures professional management standards are adhered to.

2.5. Ensures the operations business continuity and recovery requirements are met.

2.6. Ensures all policies and procedures relating to the company’s Directorate are appropriate to the business and operational needs of the organization.

2.7. Relationship management and interpersonal development.

2.8. Ensures new policy development, implementation and proper execution.

2.9. Various project management tasks as assigned by the Health Plan Administrator.

3.Regulatory Compliance

3.1. Responsible for working with other internal and external PI and Guam entities to ensure TCAP practices and operations are compliant with applicable PI licensure, accreditation and legal requirements.

4.Financial Management

4.1. Develop, Coordinate and manage of annual budgeting and planning process for TCAP organization's annual budget with ED.

4.2. Assist Health Plan Administrator in creating annual organizational budget and monitoring cash flow.

4.3. Develop long-range forecasts and maintain long-range financial plans.

5.General Management

5.1.Planning

5.1.1. Develops strategic plans and programs for TCAP and ensures that goals and objectives of

the team are properly defined and clearly established and communicated to direct report organization.

5.1.2. Develops policies, guidelines, and implementing procedures and ensures consistent.

company-wide implementation.

5.1.3. Develops budgetary plans, programs, and guidelines to ensure the team’s strict adherence.

with financial guidelines and requirements.

5.1.4. Ensures that operating expenses are well within the prescribed limits of budget plans and

fiscal guidelines.

5.2.Organizing

5.2.1. Designs and develops the appropriate organization structure for the team.

5.2.1.1.1. Delineates, defines, and streamlines its various functional activities, thereby ensure its

effectiveness in maximizing the utilization of both asset and people resources.

5.3.Leading

5.3.1. Performs selection and staffing functions such as:

5.3.1.1.In collaboration with Human Resources Department, conducts in-depth assessment interviews to determine the technical and behavioral competencies of the candidate to ensure that the best from among the qualified candidates are being hired in the company.

5.3.1.2.Adheres to and implements the philosophy of “hiring the best fit” and ensures that prospective employees’ personal values are aligned with the company’s corporate values.

5.3.1.3.Conducts regular and periodic meetings with the operations team, to ensure the following:

5.3.1.4.Implementation of all plans, programs, and projects are strictly adhering to prescribed deadlines and schedules.

5.3.1.5.All communications and relevant information pertaining to the team are cascaded to the proper channels within the team in particular, and the organization in general.

5.3.1.6.Coordinates with functional manager “Performance Improvement Program”, through the following:

5.3.1.7.Assist functional manager in coaching the staff who failed to perform and deliver the prescribed and committed level of performance output and standards.

5.3.1.8.Performance mentoring for high potential staff, capable of assuming bigger responsibilities in the future.

5.3.2. Recommends training and development functions, as follows:

5.3.2.1. Recommends and implements for appropriate training programs that will further enhance and hone the technical competencies of the staff.

5.4.Controlling

5.4.1. Assist functional managers in reviewing and evaluating the performance of the team, on regular and periodic basis, and ensures that the overallperformance of the team is on-track, and well within the pre-established goals and objectives.

5.4.2. Consolidates performance status reports of the team as basis for monitoring the weekly progress of the various activities within the team.

5.4.3. Involves functional manager, local HR and/or HR Director regarding benefits, employee relations, performance reviews, and trainings.

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