Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Operations Management Systems FC Lead. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• Implement Operations Management System First Choice (OMS FC) culture / routines & the Smart Resource Management (Smart ReM) suite of tools into agreed sites in the country/ cluster
• Lead the Country/Cluster Continuous Improvement & Innovation agenda
• Support / coach the Country/Cluster Senior Leadership Team members to ensure common understanding of OMS FC & their role to ensure sustainable OMS FC implementations in country/ cluster
• Support / coach the Site Leadership Teams (First Line Leaders to Site Leader level + Support Staff + OMS FC Champion) to ensure they understand that they own & must sustain OMS FC implementation for their site
• Lead the OMS FC Expert Team comprising of OMS FC Advisors, Smart Rem Engineers, FC (CI) Engineers, on the standards of OMS FC, Smart ReM, use of First Choice (CI)
• Methodology / tools during implementation and in the sustain phase.
• Responsible for the overall program management of OMS FC / Smart ReM implementations/AD Innovation/CI in the cluster/ country including the up-to-date deployment planning in line with the regional expectations and status reporting of the different programs as needed

Key Accountabilities

• Attend Monthly OMS FC Regional Leads meeting & Weekly OMS FC Community Calls
• Attend Monthly Africa AD Innovation calls & Monthly Global AD Innovation update calls
• Create OMS FC Silver / Gold Audit plans for the next year & provide updates to regional team as needed for the current years’ plans
• Share / update annual OMS FC deployment plans with the OMS FC regional leads
• Liaise with OMS FC Directors regarding OMS FC4Implementer, OMS4Advisor & OMS Engineer training as needed
• Attend any ad hoc calls with the Africa OMS FC Director
• Participlate, support & provide insights into any ad hoc global/regional improvement initiatives
• Actively share their own lessons learnt & best practices with the OMS FC community
• Support global development efforts of OMS FC and its tools
• Co-facilitate OMS4Implementers, OMS4Advisors and OMS4Leaders trainings when asked and able

Drive Implementation of OMS FC at Country/ Cluster level

• Create annual OMS FC Deployment Plan, including the phased implementation of the Smart ReM tool, (Smart Resource Management), align these plans as needed with the Senior Leadership Team & the related communication strategy; to introduce OMS FC and Smart ReM topic to existing and new clients as needed
• Ensure all Senior Leadership Team members are OMS4Leaders certified. Onboard new members on OMS4Leaders training to ensure that the culture created is understood and inherited to new leadership members
• Coach Senior Leadership Team on their role to drive changes in the business in line with OMS FC & Smart ReM standards and routines; to understand the importance of Continuous Improvement; towards standardization in operations regardless of these having OMS FC implemented
• Encourage the Senior Leadership Team to establish Resource Management / Planning practices using OMS FC routines and Smart ReM to increase the effectiveness of Resource Management in their area of responsibility, based on global DSC standards.
• Encourage Senior Leadership Team to use performance data provided by OMS FC to optimize resources, reduce waste, close performance gaps through which the country/ cluster can maximize its performance potential.
• Train Business Development, Solutions Design and Project Delivery Teams to ensure that new business proposals/projects include budget for & start with OMS FC from Day 1 with Smart ReM solution
• Train all supporting functions on the principles of OMS FC to ensure they understand their role in supporting/implementing/sustaining the OMS FC culture & Smart ReM
• Report the status of implementations, and maintains an accurate KPI reporting for all key measures on site/country/cluster level
• Identify / escalate issues related with developing the OMS FC organization and infrastructure.
• Share best practices within the regional OMS FC community and implement best practices within the country/ cluster
• Maintain an effective communication plan both internally towards the Leadership and employees and externally towards the customers

Support Country/Cluster with finding/selecting AD/Innovations

• Manage the AD portfolio for Africa as necessary
• Share / update annual Innovation deployment plans with the Regional Innovation Lead
• Through the Smart ReM Engineer ensure AD / Innovation Reporting portals are updated for all implementations for Africa.
• Liaise with Operational Business Unit Directors, General Managers & Site Leaders as needed to ensure alignment with innovation
• Support Operations to determine viability of proposed Innovation solutions

Interactions within the OE Team

• Establish & ensure that the OMS FC Expert Team, (OMS FC Advisors, Smart ReM Engineer, FC Engineer (CI), & Site OMS FC Champions), are appropriately trained so that they deliver the agreed OMS FC implementation plan, including Smart ReM tool
• Coach the OMS FC Expert Team members to improve their understanding of the standards of OMS FC and Smart ReM with change and stake-holder management during and after the implementation
• Mentor & coach new members of the OMS FC Expert Team in Africa as needed to support implementations
• Align with / report to the OE Cluster Lead on status of OMS FC deployments, CI and Innovation plans, deviations and future plans as needed
• Provide insights to the OE Cluster/Country Teams on OMS FC, Smart ReM, CI and Innovation topics as needed/requested
• Offer CI suggestions to the OE Cluster/Country Team Leads as appropriate

Support the Senior Leadership Team and the OMS FC Experts to MAINTAIN / SUSTAIN THE OMS FC CULTURE

• Ensure that the overall OMS FC standards / culture / routines & the use of the Smart ReM suite of tools is sustained & coach Senior Leadership Team during times of change to sustain these standards/culture/routines
• Provide regular KPI reviews and engage the Senior Leadership Team with suggestions of reviewing goals in line with the Continuous Improvement principles
• Encourage/coach Senior Leadership Team to apply OMS FC principles & lead by example. (i.e. do Audit GEMBAs; use data from Smart Analytics/Smart Plan/CPU dashboard/other Performance tracking solutions to review / drive operations to maximize their performance potential during Monthly MRP meeting with site leaders
• Ensure that the Senior Leadership Team make the right decisions regarding Span of Control and enforce the maintenance of this on every OMS FC site
• Carry out regular OMS FC Confirmation Gembas with the Senior Leadership Team members to identify gaps / non-conformances and continuous improvement opportunities.
• Ensure that the Continuous Improvement topic is on every BRM agenda between the Senior Leadership Team and the Site Leaders; coach the Senior Leadership Team on how Continuous Improvement should be discussed with the Customer on a regular basis
• Coach the Senior Leadership Team on the importance of creating / maintaining a recognition program that follows the principles of OMS FC which will enable Site Leadership Teams to motivate team members to remain engaged and be recognized.
• As certified ACT (Accelerated Change & Transition) Master Gold practitioner, champion change management initiatives, document & submit case studies, when possible, coach Senior Leadership Team on change management
• Regularly reviews the effectiveness of the Smart ReM suite of tools implemented with the OMS FC Expert team members.
• Ensure that through effective change management routines all operations ensure that their Smart ReM solution is always kept up-to-date
• Do OMS FC Audit Confirmations on OMS FC Sites to ensure OMS FC Culture is being sustained and to identify gaps in the culture
• Update Senior Leadership & Site Leadership teams on the progress/status of OMS FC Audit Confirmations as needed

Support the OMS Champions during the implementation of OMS FC and after reaching the Sustain Phase

• Provide hands-on coaching and support for the OMS Champions during the 1st phases of implementations
• Provide remote coaching and support for the OMS Champions after the implementation reaches the Sustain Phase
• Develop OMS Champions to enable them to run OMS FC implementations on their own (following the 1st phase of implementation reaching Sustain Phase)
• Gather & share best practices from both the Country/ Cluster and the Region

Support the Site Leadership Teams to establish the "Organisation that Delivers" Principle

• Support Site Leader to create a Mission & Vision around the cultural change the site is about to take (why, what and how we change the culture and what’s in it for me & us?), to prepare a communication plan for all levels within their organisation
• Coach Site Leadership Team how to convey the message around OMS FC to their staff
• Coach Site Leadership Team about the importance of defining meaningful targets for every activity across all levels when creating the KPI Tree allowing the organization to measure its progress and success
• Support the definition of the Performance Cube of the operation, ensure the site continuously monitors, reviews & reports on The Performance Cube
• Ensure that the HR OMS FC aligned role profiles are understood / implemented in the operation
• Support introduction of TDM routines for all management levels
• Ensure the concept of Span of Control is understood by the Site Leadership Team & support the implementation during both standard & peak periods

Support the Site Leadership Teams, OMS FC Champion & OMS Engineer to establish "Performance Management" Principle

• With the OMS FC Champion, support the Site Leadership Team to improve their planning processes in line with the OMS FC guidelines & implement the new standard
• Coach the Site Leadership Team to understand the principles / concepts of Resource Planning; to change their processes / routines in line with the OMS FC guidelines
• Coach the Senior Leadership Team (above Site Manager) on SmartReM & the correct usage of data provided by these tools
• Support the OMS FC Champion & OMS Smart ReM Engineer to set up and align the process mapping for the implementation of SmartProductivity

Support the Site Leadership Teams to establish "Job Standardization" Principle

• Support the Site Leadership Team to understand how Work Instructions (WI) are used, train & enable Site Leadership Team to be able to develop suitable WI for their site, review WIs to ensure they comply with minimum standards
• Support the Site LT to develop the Excellence School (physical infrastructure, multipliers, training program and materials)
• Ensure that the standards of Excellence School are maintained on all sites and best practices are shared across the sites.
• Deliver OMS FC Foundation training to help ensure standardization across sites
• Support the Site Manager to understanding the training and development needs of their team in alignment with the OMS FC standards
• Ensure Site Leadership Team work according to the OMS FC Standard Performance Review Structure, comprising of Operational, Tactical & Strategic Reviews
• Coach the Site Manager on how to run the Strategic Meetings
• Ensure Site Leadership Team understand how to apply GEMBA walks to Process Confirmations

Support the Site Leadership Teams to establish "Continuous Improvement" Principle

• Work with the Site Leadership Team to ensure they understand why Continuous Improvement (CI) is important to be part of the OMS FC culture; ensure that the topic of CI is an integral part of the Performance Reviews, Performance Dialogs, Operational Meetings
• Ensure that Site Leadership Team use Smart ReM data to identify areas of improvement (e.g. operational performance improvements, effectiveness of resource management, efficiency of planning, ...)
• Ensure that Site Leadership Team log all CIs in the CI Tracker or similar tool, & that regular follow ups are done
• As a certified FIRST CHOICE (FC) (Senior) Advisor, provide leadership of FC initiatives, coach FC Experts & and the Senior Leadership Team on using the DMAIC methodology
• Ensure the CI Engineer(s) deliver DMAIC initiatives on sites, observe & support Site CI initiatives as needed
• Through the CI Engineer, develop Site FC Champions to build CI Capacity at site level
• Work with the Site Leadership Team to review current recognition program, to analyse if this is line with the OMS FC Recognition Concept & site developed KPI tree
• Support Site Leadership Team to adapt the site Recognition Program to include non-financial incentive best practices from within the OMS FC MLEMEA community.
• Demonstrates Continuous Improvement mindset through identifying new improvement opportunities
• Deliver FC Master Training Champion Training
• Through the CI Engineer, ensure FC Experts document/ report their FC Initiatives as per the defined standard collects; that the best practices from within the OMS FC community are shared with the Site Leadership Team and Senior Leadership Team

Education/Certifications

• OMS4Implementers Certified
• OMS4Advisors Certified
• CSCS Facilitation Skills Certified
• CSCS Foundation Certified
• CSCM Certified
• FIRST CHOICE Advisor Certified is essential
• ACT Master Certified
• FIRST CHOICE Senior Advisor Certified is desirable
• CSCS Leadership Essentials Certified

Experience

• 7 years Experience with managing people is essential for this role. (Experience with people management on operational level is a strong advantage.)
• 2 years Experience with working through the different organization layers within the organization (from shop-floor to Senior Management Team level) is essential
• Experience in Performance Management is essential
• Project Management and/or Program Management experience is essential
• Experience in continuous improvement methodologies is essential
• 5+ years Experience working within supply chain operations (warehouse, copacking or transport) is essential for this role
• Experience in a manufacturing environment is an advantage
• Experience with managing change is essential
• Proven track record of delivering and leading successful OMS FC (or equivalent LEAN) Implementations is highly desirable
• Experience gained in the same cluster in different operations is essential
• Experience gained in different cultures is a desirable
• Proven track record of utilizing global best practices and sharing local best practices with the Regional and/or Global communities

DPDHL Core Competencies & Skills

· Maintains effective relationships with customers

· Develops / Delivers high quality / innovative products, services or solutions

· Focuses on customer needs and gains their commitment

· Gains management / colleague support to meet customer needs

· Ensures strategies / plans are aligned and reflect others’ views

· Develops strategies / plans aligned to broader organizational strategy

· Communicates strategy

· Establishes clear, challenging, and achievable objectives

· Coordinates efforts and aligns resources to achieve objectives

· Regularly reviews and communicates progress against objectives and adjusts as needed

· Champions continuous improvement and innovation

· Provides candid / regular feedback

· Supports the development of others

· Inspires others to develop themselves

· Conveys a clear sense of personal goals and values

· Actively seeks feedback to improve performance

· Develops new skills and modifies behaviours based on feedback

· Takes personal responsibility for career and development