Job Description
The Operations Management Specialist – European Spare Parts is responsible for coordinating and supporting spare parts operations management across European markets, with a focus on operational risk management, KPI and data management, commercial policy, and process improvement.
Working closely with European markets, regional teams, and headquarters, this role uses data-driven insights and cross-functional collaboration to identify operational risks, improve management mechanisms, and continuously enhance spare parts availability and operational efficiency across Europe.
Key Responsibilities
- Spare Parts Risk Management
- Coordinate and consolidate spare parts operational issues and requirements across European markets.
- Identify and analyze potential supply and operational risks, and work closely with European and headquarters spare parts teams to drive issue resolution and corrective actions.
- Monitor key operational risks and follow up on improvement actions to continuously enhance spare parts supply reliability across European markets.
- KPI & Data Management
- Develop, monitor, analyze, and continuously optimize key performance indicators (KPIs) for European spare parts operations.
- Establish and improve operational reporting, dashboards, and performance management mechanisms to provide data-driven insights for business and management decision-making.
- Drive standardization of spare parts data definitions and reporting practices across European markets, ensuring data accuracy, timeliness, consistency, and visibility.
- Spare Parts Commercial Policy Management
- Support the development and continuous optimization of spare parts commercial policies for European dealers and service networks, including rebate schemes, performance assessment, and incentive mechanisms.
- Monitor policy implementation and business performance across markets, and recommend improvements based on operational data and market feedback.
- Collaborate with relevant stakeholders to ensure effective implementation and alignment of commercial policies across European markets.
- Operations Management & Process Improvement
- Identify process gaps, efficiency issues, and cross-functional challenges within European spare parts operations.
- Coordinate cross-market and cross-functional improvement initiatives and drive actions through to implementation.
- Continuously improve operational processes, management mechanisms, and working standards to enhance overall operational efficiency and service performance.
Qualifications & Experience
- Bachelor's degree or above, preferably in Automotive, Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.
- 3+ years of relevant experience in automotive aftersales, spare parts operations, supply chain, logistics, operations management, or a related field.
- Good understanding of automotive aftersales and spare parts operations, including parts ordering, inventory management, order fulfilment, logistics, and dealer operations.
- Strong analytical and data management skills, with proficiency in Microsoft Excel; experience with Power BI, SQL, or other data analytics tools is preferred.
- Strong cross-functional communication, stakeholder management, project management, and problem-solving skills, with the ability to coordinate multiple parties and drive actions to completion.
- Ability to work effectively in an international and multicultural environment and collaborate across countries, functions, and organizational levels.
- Professional working proficiency in both English and Chinese; additional European language skills are a plus.
- Previous experience with an automotive OEM, importer, dealer group, or automotive aftersales organization is preferred.
Location: Hungary Budapest
Type of Employment: Full-time
