Job Description

Operational Core Responsibilities

• Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.
• Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.
• Communicate maintenance outcomes to Customer Service to support timely client updates.
• Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims.
• Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims.
• Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team.
• Ensure service ticket tracking, follow-up, and closure within agreed SLA response time.
• Process quotations and invoices for vendors and subcontractors in accordance with established workflows.
• Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.

Department Support Roles

• Provide technical and non-technical support for internal process improvements such as training module development, standard MOS creation, and SOP updates.
• Gather feedback and evidence of design failures, installation quality issues, or material defects, and escalate with recommendations to the Division Lead or Manager.
• Support internal programs by HR, QSHE, and other departments to promote teamwork, safety culture, and continuous improvement.
• Support other regional or utility O&M teams when required, especially during resource constraints or emergency support needs.

Requirements

• Bachelor’s Degree in Electrical Engineering or other relevant engineering disciplines.
• Experience in electrical installations or maintenance of solar PV projects will be an added advantage.
• Strong understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards.

• Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs.
• Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports.
• Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline.
• Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required.
• Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards.
• Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently.