About the Role
At Uber, we solve complex problems in a fast-moving environment where our work has a direct, real-world impact. We value ownership, adaptability, thoughtful execution, and people who are motivated by turning challenges into meaningful results.
As a Strategy & Operations Manager on the Retail Merchant Operations team, you’ll play a key role in improving the end-to-end merchant and customer order experience in Mexico. You’ll help drive merchant operational excellence, enable sustainable growth, and develop solutions that can scale across our Retail business.
You’ll work at the intersection of merchant experience, growth, and operational excellence, identifying high-impact opportunities across the merchant journey and translating them into practical solutions. Your work may range from improving merchant onboarding and store reliability to reducing operational defects, supporting expansion, and partnering with Commercial teams to unlock growth opportunities.
This is a highly cross-functional role. You’ll partner closely with Commercial teams to understand merchant needs and business opportunities, while collaborating with Product, Global Merchant Operations, Catalog, and regional and global teams to translate those needs into effective solutions for the Mexican market.
This role is a strong fit for someone who enjoys solving complex problems, using data to drive decisions, and moving seamlessly between strategy and hands-on execution.
What You'll Do
Improve merchant experience and operational performance by identifying key friction points across the merchant journey and developing solutions that strengthen merchant reliability, quality, and long-term success on Uber.
Enable sustainable merchant growth by partnering with Commercial teams to identify and act on opportunities related to merchant performance, footprint expansion, store availability, merchant quality, and other operational levers.
Build scalable tools, processes, and playbooks that help Account Managers and merchants operate more effectively and consistently across the market.
Serve as the local operational partner for merchant-facing products, collaborating with Product and Global Merchant Operations to identify Mexico-specific needs, develop business cases, assess local implications, test solutions, and support successful launches and adoption.
Lead cross-functional initiatives from strategy through execution, aligning stakeholders across Local Operations, Commercial, Product, Global Merchant Operations, Catalog, Finance, and other teams around clear objectives and measurable outcomes.
Use data to identify opportunities and improve decision-making by monitoring key merchant and business metrics, developing analytical resources and dashboards, and establishing mechanisms that help teams identify opportunities and address issues earlier.
Improve and scale how we operate by identifying opportunities to automate manual work, simplify processes, and expand successful solutions across merchants, categories, and the broader market.
Drive operational readiness for seasonal and peak-demand events by developing plans, coordinating cross-functional execution, and helping merchants deliver a reliable customer experience at scale.
What You'll Need
Basic Qualifications
Bachelor’s degree in Business, Economics, Engineering, Finance, Computer Science, or a related quantitative field, or equivalent practical experience.
At least 3 years of experience in Strategy & Operations, Merchant Operations, Consulting, Technology, Finance, or another analytical, fast-paced environment.
Strong analytical and problem-solving skills, with experience using data to identify opportunities, evaluate trade-offs, and inform business decisions.
Proficiency in Excel or Google Sheets, including experience working with large datasets.
Experience using SQL to independently conduct analyses and translate findings into actionable business insights.
Strong project or program management skills, with experience leading cross-functional initiatives from problem definition through execution.
Strong written and verbal communication skills, with the ability to translate complex analyses and operational challenges into clear recommendations for different audiences.
Professional proficiency in English and Spanish.
Preferred Qualifications
Experience in operations, grocery, retail, e-commerce, marketplaces, or another business with complex merchant or partner operations.
Experience partnering with Commercial, Account Management, Product, or similar teams to improve merchant or partner performance.
Experience building scalable processes, tools, dashboards, or operational mechanisms that improve team effectiveness and decision-making.
Experience with Python or other analytical tools.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
