Job Description

Location

Flushing, New York

Shift

Day (United States of America)

Description

Dedicated to Care. Committed to Every Patient.

At NewYork-Presbyterian Queens, we're dedicated to providing exceptional, compassionate care for individuals with developmental and intellectual disabilities. Our Trude Weishaupt Dialysis Center is committed to delivering coordinated, patient-centered services that support individuals and their families across the lifespan. Join us and make a meaningful impact as an Operations Liaison, where your commitment to service, care coordination, and operational excellence will help ensure patients receive timely access to the care and resources they need.

As an Operations Liaison, you'll serve as a key connection between patients, families, providers, and care teams. You'll support efficient center operations by coordinating referrals, facilitating communication across providers, and helping patients navigate their care journey. Through your dedication to customer service and attention to detail, you'll help improve access to care and enhance the overall patient experience.

Operations Liaison – Trude Weishaupt Dialysis Center | Full-Time, Days

In this vital role, you will:

• Maintain efficient operations through the effective coordination of provider follow-ups and patient medical needs.
• Improve patient access to dialysis services.
• Reduce delays in referral conversion and appointment scheduling.
• Strengthen communication between patients, caregivers, providers, and administrative teams.
• Improve operational oversight of referral workflows.

Required Qualifications

• High School Diploma or GED equivalent.
• Strong organizational, clerical, and time-management skills.
• Proficiency with PC-based systems and electronic medical records.
• Ability to manage multiple priorities and meet deadlines in a fast-paced healthcare environment.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• Ability to work independently and collaboratively within a multidisciplinary team.

Preferred Qualifications

• Experience in a hospital, medical practice, ambulatory care, or healthcare setting. Experience coordinating referrals, appointments, or patient access services.
• Familiarity with EPIC or similar electronic medical record systems. Knowledge of insurance, referral management processes, and healthcare operations.
• Some college coursework or degree.

Why Join Us?

At NewYork-Presbyterian Queens, you'll be part of a team dedicated to improving the health and well-being of our patients and communities. As an Operations Liaison, you'll play a critical role in ensuring patients receive seamless, coordinated care while supporting operational excellence and outstanding patient experiences.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek
• 2026 Best Places to Work in IT - Computerworld
• 2025 Great Place to Work Certified
• 2025 Best Employers for Women – Forbes
• 2025 Companies that Care – People
• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$21.35-$34.15/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.