Job Description

Job Location University Center - Chicago, IL 60605 Position Type Full Time Salary Range $70,000.00 - $75,000.00 Salary

University Center is a unique 1700+ bed multi-use student housing complex located in the heart of downtown with academic year residents from 5 master leased universities along with individual leasing, a full-service on-site dining center and market, as well as retail tenants. During the summer, the building transforms into a short-term stay and hoteling facility for interns, groups, corporate clients, and more. With 150+ staff and multiple departments, University Center offers a dynamic and rewarding environment with many areas to learn and grow!

We are seeking a detail-oriented Leasing and Operations Manager with experience in student housing and leasing/marketing leadership.

Who You Are:

• Success in sales, finance, or management in housing, hospitality, or retail
• Strong customer service skills with diverse clientele
• Experience in online/social media advertising and on-site marketing
• Proficiency in creating promotional materials
• Skilled in property management software
• Self-motivated, organized, and capable of leading projects
• Adaptable in fast-paced environments

What You'll Do:

Leasing & Marketing Management

• Manage leasing for 100–200 beds annually, including marketing and university collaboration
• Supervise and support leasing and marketing associates
• Maintain social media, web presence, and online reputation
• Conduct tours for prospective residents and clients
• Develop and execute annual leasing and marketing plans
• Coordinate building-wide marketing strategies
• Support departmental marketing needs including advertising and outreach
• Prepare and manage lease paperwork and annual updates

Financial Management

• Manage collections, notices, evictions, and bad debt follow-up
• Complete month-end accounting, and support audits, budget planning, and accounts payable
• Assist departments with budget tracking and spending
• Create and manage client invoices
• Track leasing concessions and marketing spending
• Post and audit resident charges/payments
• Maximize NOI through cost control and revenue strategies

Operations & Administration

• Manage 3rd party insurance policies for applicable residents and retail tenants
• Prepare, audit, and report various leasing, operational, and financial data
• Complete various Peak reporting requirements (lease audits, risk analysis, etc.)
• Support resident, team, and investor goals
• Collaborate with Housing Team to optimize occupancy
• Assist with move-in/out and other property wide events
• Drive NOI growth through cost control and revenue strategies
• Perform administrative tasks and additional duties

What You'll Need:

• Regular onsite presence is an essential function of this position and working full-time in office is required.
• Bachelor’s degree or high school diploma with relevant experience
• Minimum two years in sales, leasing, property management, finance, or other applicable experience
• Excellent verbal and written communication skills
• High proficiency in Microsoft Excel and other Microsoft Office programs
• Exceptional customer service and professionalism
• Willingness to obtain Illinois Leasing license within 120 days

Physical Requirements:

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery (i.e., phone, copy machine, etc.)
• The person in this position frequently communicates with students and parents. Must be able to exchange accurate information.
• While performing the duties of this job, the employee is regularly required to talk or hear and must be able to exchange accurate information with team members, residents, and more.

What You’ll Get:

• Monthly, quarterly, and annual commission and other bonuses availabl
• Housing discount maybe available (varies by property, ask for more details)
• Mentorship program available
• Up to 12 weeks Paid Parental Leave
• 15 days of PTO + 2 additional “Me Days”
• 401(k) Match
• Commitment to leadership training and growth opportunities
• Additional rewards and recognition

Qualifications