Job Description

If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?

We’re wondering the same thing.

We built it. We launched it. Now, we run

Twelve months ago, we started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies. We added some curiosity and bravery. And we built a team of legends.

We’ve now launched the Bank, but it isn’t static. This is a journey that’s only getting started. Everything will be shaped by our customers, as we use insights to guide what features and functions, we build next.

This is your chance to help us build something people genuinely love. A bank that’s with them, not above them. A tech-first banking experience built around their needs, to set a new standard in digital banking. Check it out: https://www.amp.com.au/better-banking-extcmp=scl-emplyeeshres-0225

We need industry stirrer-uppers

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

Specifically, Infrastructure & Operations Manager not boxed in by job title

The Infrastructure & Operations Manager is accountable for the operational stability, incident management, environment management, and infrastructure and operations oversight of the Bank GO and Mobile platforms. The role ensures high availability, rapid incident resolution, including RCA, and production readiness, acting as the primary operational point of contact with AMP Bank GO Service Owners.

This is a hands‑on operational leadership role combining platform operations management, incident and problem management, environment coordination, and vendor operational performance oversight

What matters

• Accountable for problem management, identifying recurring issues and driving permanent resolution
• Manages environment provisioning and lifecycle for Bank GO and Mobile platforms, including: Non‑production environment availability and stability; Production environment change management and release coordination
• Ensures observability coverage is in place, including monitoring, logging, alerting, and dashboarding frameworks aligned to business OKRs.
• Coordinates with DevSecOps for shared infrastructure, network, and platform services, acting as the operational interface on behalf of the Bank GO and Mobile team
• Coordinates with BFCD&I Operations Team to ensure management of operational risks and issues.
• Acts as a key escalation point for operational issues affecting Bank GO and Mobile customers
• Oversees operational readiness for production releases, ensuring change management, rollback plans, and validation processes are in place
• Manages the Engine partner relationship from an operational perspective, ensuring: Operational SLAs and KPIs are met; Incident response and BAU support obligations are fulfilled; Operational cohesion between AMP and partner teams
• Contributes to vendor technology performance reviews and acts as an escalation point for vendor operational issues
• Identifies opportunities to leverage AI and automation to improve operational efficiency, incident detection, and platform management
• Contributes to risk, compliance, and reporting processes, including: Bank GO scorecard operational measures; Operational risk events and control effectiveness; Disaster recovery and business continuity planning
• Supports PI planning by providing input on operational capacity, infrastructure dependencies, and environment constraints
• Accountable for establishing and maintaining a sustainable 24/7 support capability for Bank GO and Mobile platforms, including on‑call rosters, escalation procedures, and out‑of‑hours incident response readiness
• Manages team allocation and support rosters to ensure adequate coverage across business hours and on‑call periods

Imagine the lovechild of a fintech startup and a big four

Agile and hands on meets established and fully resourced. That’s kind of who AMP Bank is.

We’ve just built a whole new, digital business from the ground up. We freed ourselves from legacy systems and ways, to build a brand-new bank. Only we’ve done it with the backing of the award-winning tech that fuelled Starling Bank’s success in the UK, and the financial muscle of AMP’s 175-year heritage.

But what we’ve built isn’t static - it’s living, evolving, and shaped by our customers. Every piece of feedback, every idea will push it forward, guiding what we build next to create something truly special.

Take that. Add you. Shape who we become.

Right now, we’re taking the best of AMP’s current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns.

But you’ll be part of the original squad, setting the tone for who we become.

A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we’re 110% in this together. So, you won’t go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It’s about moving fast, working together and being transparent in everything we do.

This is how we’ll make AMP Bank happen.

It’s all of the fun, with none of the financial risk

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. One that’s so simple, smart and savvy, people write songs about it. Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you’ll have the tools, money, team and salary of a fully-fledged business. It’s all of the fun of a startup, with none of the personal risk.

So, roll up your sleeves. There’s work to be done.

Sure, it’s going to be a fast, furious, challenging ride. It’s new for us too. But that’s the thrill of it. So, roll up your sleeves and burn your suit. There’s work to be done.

Let’s build the bank you wish existed

Let’s get rid of the old school, the outdated and bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be.