Job Description

Job Title: Operations Lead

Los Angeles, CA | On-site role

Westlake Financial is the largest privately held finance company in the nation, with a proven track record for sustained growth, technological advancement and industry leadership.

The Operations Lead supports the Operations Assistant Manager in ensuring the smooth daily functioning of the corporate office. This position handles facility requests, mail distribution, vendor coordination, and site logistics, helping maintain a safe, organized, and efficient work environment.

Key Responsibilities

Facility Support

• Monitor and log facility maintenance requests; coordinate with vendors to ensure timely completion.
• Perform regular walkthroughs to ensure cleanliness, safety, and functionality of all office spaces.
• Assist with space setup, furniture moves, and minor repairs.
• Track office supplies and maintain inventory for general areas and meeting rooms.
• Support emergency drills, safety checks, and site readiness activities.

Mailroom / Shipping & Receiving

• Receive, log, and distribute incoming mail and packages; manage outgoing mail and courier requests.
• Prepare shipping labels and maintain postage or courier accounts (FedEx, USPS, UPS, DHL).
• Ensure secure handling of confidential or time-sensitive items.
• Maintain accurate records for tracked deliveries and certified mail.

Vendor & Security Coordination

• Serve as a point of contact for facility vendors and service providers (cleaning, maintenance, coffee/water, etc.).
• Coordinate site access for vendors and visitors in partnership with the security team.
• Assist in monitoring vendor performance, escalating issues to the Operations Manager when needed.
• Support daily communication with the contracted security team for coverage and access updates.

Parking & Site Logistics

• Manage employee and visitor parking assignments, permits, and validations.
• Assist in maintaining parking maps, signage, and communication of parking rules.
• Support events and meetings through room setup, signage, and logistics coordination.

Administrative & Operational Tasks

• Maintain accurate operational logs, vendor contact lists, and invoice tracking sheets.
• Support budget tracking by collecting vendor quotes and preparing purchase requests.
• Assist with site audits, compliance reports, and vendor reviews.
• Provide backup support for front desk or reception as needed.

Qualifications

• 1–3 years of experience in facilities coordination, office operations, or administrative support.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft Office/Google Workspace and work order systems.
• Ability to lift up to 25 lbs. and move packages or office materials as needed.
• Customer-service-oriented mindset and reliability in fast-paced environments.

Success in This Role (What “Great” Looks Like)

• Proactive problem-solver: Notices and addresses facility issues before they become disruptions.
• Reliable and organized: Keeps accurate logs, updates tickets promptly, and meets deadlines.
• Excellent communicator: Works effectively with vendors, employees, and the Operations Manager.
• Team player: Supports office events, staff needs, and broader company initiatives with a positive attitude.
• Efficient and professional: Ensures the corporate office environment is consistently clean, safe, and welcoming.

What’s the expected pay for this role?

• $18 - $21 per hour
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
  
  

What benefits do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Acknowledgement

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.