Job Description

PHYSICAL REQUIREMENTS:

• Light to Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects.
• Ability to bend, stretch, twist, or reach with body and arms.
• Must be able to stand and/or walk for long periods.
• Frequent walking between various hotel departments.
• Ability to work under varying noise levels and environmental conditions.
• Ability to safely perform tasks with attention to safety protocols and lifting techniques.

MENTAL REQUIREMENTS:

• Communication Skills: Must be able to effectively communicate in English, both orally and in writing.
• Problem-Solving: Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems.
• Composure Under Pressure: Ability to remain calm and professional during busy times or when handling guest complaints.
• Multitasking: Ability to handle multiple tasks simultaneously, from guest service to operational duties.
• Attention to Detail: Must be able to assimilate complex information and apply it to day-to-day operations.
• Math Skills: Basic math skills for handling transactions and understanding financial data.

KNOWLEDGE & SKILLS ACQUIRED DURING INTERNSHIP:

• Guest Services: Learn the fundamentals of hospitality by interacting with guests and assisting with their requests. Develop communication skills, and problem-solving abilities to ensure a positive guest experience.
• Front Desk Operations: Gain familiarity with check-in/check-out procedures, reservations, guest billing, and tracking guest requests using hotel management systems.
• Food & Beverage Operations: Experience food and beverage service standards, assist in restaurant operations, learn how to manage customer expectations, and develop a deeper understanding of food safety and sanitation practices.
• Event Coordination: Participate in the planning and execution of events, including room setups, guest services, and coordination with other departments.
• Operational Support: Learn about hotel administration, reporting, and inventory management. Gain experience in maintaining smooth hotel operations and collaborating across departments.
• Teamwork & Collaboration: Develop strong interpersonal skills by working with different departments and interacting with team members, managers, and guests.

DUTIES & FUNCTIONS

ESSENTIAL:

• Approach all interactions with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance, as required by the hotel’s needs and the schedule.
• Maintain high standards of personal appearance and grooming as outlined in the hotel’s employee handbook.
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.).
• Keep immediate supervisor informed of any issues or tasks requiring attention.
• Participate in departmental meetings and provide feedback when necessary.
• Adhere to all health, safety, and sanitation standards while performing duties.
• Stay updated on hotel services, promotions, and events.
• Prepare and organize reports and assist in administrative tasks as required by the department.

MARGINAL:

• Other duties as assigned.
• Participation in special projects or departmental initiatives.
• Perform any additional tasks to support the operational needs of the hotel.