Job Description

What’s the role?
The Infrastructure Operations Specialist (2-year max term contract) plays a key role in maintaining the stability and reliability of Westpac’s Data Centre operations through diagnostics, hardware support, incident resolution and strong adherence to security, safety and compliance standards, while continuously improving operational efficiency.

• Perform diagnostics, troubleshooting and basic configuration support to resolve infrastructure issues efficiently
• Install, replace and remove devices and components, including storage media sanitisation and destruction
• Manage and prioritise trouble tickets to maintain high system reliability and service availability
• Work closely with internal teams and third-party vendors while following data centre, logistics, security and safety processes
• Support continuous improvement by adhering to ITIL practices, identifying process gaps and contributing to operational efficiency initiatives

This is a 2-year max term role. 

What do I need?

• Entry level knowledge of Windows Operating Systems 
• Basic knowledge of data centres, data cabling and cable management preferred (but not essential)
• Excellent customer service, communication skills and a 'can do' attitude.
• A desire to learn about data centres, data cabling and cable management.
• Ability to self-manage assigned tasks to high quality and time.
• Ability to work as part of a 24 x 7 operations support team.
• Personal transport is essential to travel to some Westpac Data Centre locations.
• IT related Degree/Diploma/Certificate IV graduate

Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.