Job Description

Operations Manager

• Organization: Florida Panthers Hockey Club
• Department: Arena Operations
• Reports To: General Manager
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: Florida Panthers Ice Den, Coral Springs, FL — On-Site
• Schedule: Flexibility required for evenings, weekends, and holidays

The Operations Manager is responsible for the daily activities required to run, maintain, and service the facility and/or events, performing the following duties personally or through subordinate supervisors.

Job Functions

Specific duties include but are not limited to:

• Direct, supervise, and schedule all aspects of Operations, including Engineering; Building and Grounds; Ice Maintenance and Zambonis; Technical Services; Security; and Custodial Services
• Coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events
• Implement and update facility rules, regulations, policies, and procedures
• Provide clear, concise, and timely communication of directives to other departments
• Ensure that the Operations Department receives pertinent information for the most effective use of the facility and staffing
• Oversee maintenance of the physical plant, systems, and equipment
• Assist in the preparation of the Annual Operating Budget and recommend capital budgets for 1-year and 5-year long-range repairs and improvements to the facility
• Authorize the requisition of equipment and supplies within budget guidelines; provide yearly inventory of all equipment
• Ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed
• Develop programs to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures
• Investigate, analyze, and resolve operational problems and complaints; conduct periodic staff meetings to discuss procedures, problems, and policy changes
• Work closely with the General Manager in the preparation and negotiation of Service Agreements
• Review contracts for compliance with events and/or government specifications and suitability for occupancy
• Negotiate with vendors, unions, contractors, and/or service providers
• Develop and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all corporate and governmental regulations
• Act as liaison to public utility, environmental, and energy agencies; assist GM in implementation of energy saving guidelines
• Coordinate and oversee special projects such as construction, remodeling, or expansion
• Plan and direct outside vendors/contractors to ensure compliance with contracts and safety requirements
• Serve as Staff Duty Officer (SDO) as required
• All other duties and responsibilities as assigned

Qualifications

• Prior ice rink maintenance experience and sports arena/facility management experience strongly preferred
• Comprehensive knowledge and understanding of building systems, equipment, maintenance procedures, tools, controls, and construction practices
• Ability to meet the physical demands of the job, including lifting up to 50 lbs
• Strong team player with good self-motivational skills
• Sound organizational and time-management skills
• Job reliability, diligence, dedication, and attention to detail
• Flexibility with work schedule — nights, weekends, and holidays required
• Highly organized and detail-oriented with a focus on quality and consistency
• Excellent written and verbal communication skills
• Solid computer skills with proficiency in Microsoft Word, Excel, and PowerPoint required
• Positive attitude and strong work ethic; must have a team-first mentality with an eagerness to learn
• Must be able to maintain and abide by organizational confidentiality standards
• Ability to work under fluid deadlines and complete tasks in a timely and efficient manner

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.