Job Description

We are a new-age, client-first wealth management firm committed to growing with our clients and managing over Rs 20,000 Cr of Assets under Advice and approximate 950 crore in Assets under management under Portfolio Management service (PMS). We Not just managing client's wealth, but enabling their aspirations through intelligent advice, deep relationships, and helping them achieve their financial well-being. As we scale our reach across India, we are looking for dynamic relationship managers with expertise, empathy & integrity to help our clients grow their wealth and fulfill their life goals with confidence. We operate in an agile empower-team structure that enables speed, ownership, and personalized service at scale.

The Head of Operations is a senior leadership role responsible for overseeing all operational aspects of the PMS business. This includes trade settlement, client on-boarding, fund accounting, regulatory reporting, vendor management, technology systems, and process governance. The role demands a deep understanding of SEBI (Portfolio Managers) Regulations, 2020 and SEBI circulars, along with hands-on experience in wealth management or asset management operations.

The incumbent will work closely with the Investment Team, Compliance Officer, Finance, Risk, and Technology functions to build a scalable, process-driven operational backbone.

3. KEY RESPONSIBILITIES

3.1 Operations & Trade Settlement

• Oversee the end-to-end trade lifecycle — order management, trade execution coordination, settlement, and reconciliation.
• Ensure T+1 settlement discipline, monitor trade confirmations, and resolve breaks with custodians and brokers.
• Execution and tracking of Mutual fund transaction including non-financial ones.
• Manage relationships with custodians (CDSL/NSDL), brokers, clearing members, and prime brokers.
• Monitor daily NAV computation and portfolio valuation across client accounts.
• Implement and maintain straight-through processing (STP) workflows to minimize manual errors.

3.2 Client On-boarding & KYC/AML

• Oversee client on-boarding processes in compliance with PMLA, FATF guidelines, and SEBI KYC norms.
• Ensure thorough due diligence — PAN, Aadhaar, FATCA/CRS declarations, beneficial ownership, and risk profiling.
• Coordinate with KRAs (KYC Registration Agencies) for seamless client registration.
• Maintain and periodically review KYC records, triggering enhanced due diligence (EDD) for high-risk clients.
• Manage client documentation, agreement execution (portfolio management agreement, power of attorney), and record-keeping as per SEBI norms.

3.3 Regulatory Compliance Support

• Support the Compliance Officer in ensuring adherence to SEBI (Portfolio Managers) Regulations, 2020 and all applicable SEBI circulars.
• Ensure timely submission of regulatory reports — SEBI monthly/quarterly data submissions, Form A, PAISA portal reporting, etc.
• Maintain and update the Operations Manual, Standard Operating Procedures (SOPs), and compliance checklists.
• Prepare for and coordinate SEBI inspections, audits, and due diligence exercises by clients or consultants.
• Monitor regulatory updates from SEBI, RBI, AMFI, and BSE/NSE and implement operational changes accordingly.
• Oversee compliance with insider trading prevention policies and conflict-of-interest frameworks.

3.4 Fund Accounting & Reporting

• Oversee accurate maintenance of client-wise portfolio records, P&L statements, and performance reports.
• Ensure accurate computation of fees — management fees, performance fees (hurdle rate, high water mark) as per agreements.
• Coordinate quarterly client reporting — performance attribution, holdings statement, transaction summaries.
• Liaise with auditors for annual financial statement preparation and statutory audit of the PMS entity.
• Monitor fund-level expenses, TDS on income, GST applicability, and STT/CTT accounting.

3.5 Technology & Systems

• Manage and optimize PMS back-office systems — Wealth Spectrum portfolio management software, CRM, and reporting platforms.
• Lead technology projects — system migrations, integrations with depositories, RTAs, custodians, and broker platforms.

3.6 Team Leadership & Process Governance

• Build, mentor, and lead a high-performing operations team across middle-office, back-office, and client service functions.
• Define and enforce SOPs, TATs (turnaround times), escalation matrices, and quality benchmarks.
• Drive a culture of accuracy, accountability, and continuous improvement within the operations team.
• Conduct periodic internal audits of operational processes and implement corrective action plans.
• Manage staff training on regulatory updates, system changes, and operational best practices.

3.7 Client Servicing & Investor Relations Support

• Act as an operational escalation point for client queries — portfolio statements, transaction histories, and performance reports.
• Coordinate smooth transitions during client on-boarding, exits, portfolio restructuring, or account closures.
• Work with relationship managers to deliver superior client experience and reduce operational turnaround times.
• Handle client grievances from an operational perspective and ensure timely resolution within regulatory TATs.

4.1 Educational Qualifications

• Chartered Accountant (CA) / MBA (Finance) from a reputed institution / PGDM Finance
• NISM Certification — Series-IX (Research Analyst) or Series-XXI-A (PMS Distributor) preferred
• Additional certifications in risk management, AML/KYC, or fintech operations are advantageous

4.2 Professional Experience

• 10 – 15 years of total experience with minimum 5 years in a senior operations role within a PMS, AMC, Wealth Management firm, or NBFC.
• Demonstrated experience managing a team in a regulated financial services environment.
• Strong working knowledge of SEBI (Portfolio Managers) Regulations, 2020 and related SEBI circulars.
• Exposure to managing AUMs above ₹500 crore is preferred.
• Prior experience handling SEBI inspections or regulatory audits is highly desirable.

4.3 Technical & Domain Knowledge

• Deep familiarity with custodians (CDSL/NSDL), broker settlement systems, and clearing corporation frameworks.
• Working knowledge of portfolio management, Investment advisory, Mutual Fund distribution or.
• Understanding of financial instruments — listed equity, debt securities, REITs, InvITs, ETFs, and derivatives.
• Knowledge of GST/TDS/STT applicability in PMS transactions.
• Proficiency in Excel (advanced), data tools, and MIS reporting.

5. COMPETENCIES & SKILLS

Leadership & Behavioural

Technical & Functional

• Strategic Thinking & Vision
• SEBI Regulatory Expertise
• Team Building & People Management
• Trade Settlement & Custody Management
• Stakeholder Management
• Fund Accounting & NAV Computation
• Decision Making Under Pressure
• KYC / AML / FATCA / CRS Compliance
• Excellent Communication Skills
• Portfolio Management Systems
• High Integrity & Ethical Mindset
• Risk Management & Internal Controls
• Problem-Solving & Analytical Ability
• MIS Reporting & Data Analytics
• Client-First Orientation
• Fintech & Process Automation
  
  KPI

• Settlement Accuracy Rate — Target 99.99% with zero trade breaks
• Regulatory Filing Timeliness — 100% on-time submission to SEBI / depositories
• Client On-boarding TAT — Completion within 3 working days of document receipt
• Client Grievance Resolution — 100% resolution within SEBI-prescribed TATs
• Audit Findings — Zero critical observations in SEBI or internal audits
• Operations Cost Efficiency — Year-on-year cost reduction through process automation
• Team Attrition — Below industry average within the operations function
• System Uptime & Data Integrity — 99.9% uptime with no material data discrepancies