Job Description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:

The Operations Governance Analyst position within the Governance & SOP organization is chartered to provide subject matter expertise for various FA platforms and processes. The position is responsible for driving operational excellence through automation & digital transformation initiatives, process design and improvement, fulfillment system administration and data integrity, and standard operating procedures creation and maintenance.

The team will mediate between various functional groups across the company such as Finance, Legal & Compliance, Product, Sales, and Technology. The position will work closely with Operations Fulfillment and Client Management teams on program adjudication configuration and to address program concerns to improve the client and candidate experience.

This is a fully remote position (Work from Home). Must be authorized and working from the United States

Responsibilities:

• 20% - Contribute to the identification of problems and analyzing data that will drive strategic solutions for overall performance improvements, including transformation support (requirements gathering, testing, monitoring performance)
• 15% - Drive digital transformation objectives and operate as the overall process stakeholder for Operations
• 15% - Client partnership in support of adjudication simplification and best practice program configuration, including consultative client interaction and rules engine setup and maintenance
• 15% - Administrative support for Operations fulfillment systems; execute deployable event playbook activities, including implementing QC process
• 15% - Create, maintain, and communicate Operational SOPs and work Instructions to ensure accuracy, clarity, and consistency across processes; include Legal/Compliance sign-off and change control protocols accordingly
• 15% - Partner with Ops Fulfillment on process execution guidelines and corrective action
• 5% - Maintain Processing Skills – Actively seek training on all areas of Ops Fulfillment, both processing & product knowledge, by attending periodic training activities

What You May Need to be Successful:

• High school diploma or equivalent required, associate degree or bachelor’s degree preferred
• Required 3-5 years of industry experience or equivalent

Additional Skills and Knowledge:

• Ability to lead and effectively manage projects
• Exceptional understanding of operations production and workflow management
• Extensive knowledge of adjudication processes
• Effective communication skills (presentation, written, verbal)
• Experience compiling and analyzing business data
• Attention to detail
• Observable decision-making skills
• Results-driven and dependable
• Adaptable/flexible; able to manage competing demands and changing priorities in a demanding environment; able to perform multiple tasks simultaneously, accept and manage regular interruptions and manage/meet tight deadlines
• Working knowledge of MS Office Suite, most notably Excel (high) and PowerPoint (moderate)

Physical Requirements & Working Environment

• This job operates remotely. This role routinely uses standard office equipment such as computers, digital phones, webcams, and calculators.
• This job operates remotely. This role routinely uses standard office equipment such as computers, digital phones, webcams, and calculators

Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $64,000-$73,000 annually This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process

We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.