Job Description

USNH Employees should apply within Workday through the Jobs Hub app

This is a part-time hourly position, without benefits, at the UNH InterOperability Lab in the EmBase Industry segment. The UNH InterOperability Lab (UNH-IOL) has been testing Networking and Communications since 1988. Fully owned by the University of New Hampshire, the lab receives 100% of its funding from commercial companies in exchange for professional and testing services. The availability of the position is contingent upon funding. This position will report to one or more of the UNH-IOL managers, and you will be assigned to your manager upon hire date.

This entry-level position will work with the Senior Operations Manager to assist with employee onboarding, salesforce oversight, managing employee reviews as well as assisting Operations Managers with reservation management.

Duties/Responsibilities

Customer Support/Reservation Management (70%)

• Interface with customers from member companies to facilitate scheduling reservations.

• Track technical questions from customers and coordinate with team members to ensure timely responses.

• Generate ideas for improvements in customer contact (website information, call sheets, brochures, salesforce activities, etc.).

• General non-technical review of customer-facing documents.

• Assist with operation tasks during attended events (Plugfests).

People Operations Support (30%)

• Administrative onboarding of new hires for EmBase technician positions.

• Assist with administrative tasks associated with technician reviews.

• Develop as needed, or improve existing process documentation and audits.

Requirements

Minimum Acceptable Education & Experience

• High School Graduate or equivalent

• Experience working with Salesforce.com or a similar CRM

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Technical writing and editing proficiency

• Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides)

• Strong listening and presentation skills, including remote presentations with Teams or similar

• Ability to work both independently as well as a member of a team

Other Requirements

• Available to work 20 - 30 hours

  • This position is on-site in Durham, NH

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:

• Resume/CV

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Compensation Pay Range

$14-$20/hour based on experience

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here:USNH Employee Benefits | Human Resources

Location:

Durham

Salary Grade:

Adjunct Hourly Staff 00