Job Description

Operations Field Support Supervisor – Work Management

We are seeking an inspiring and strategic Operations Work Management Field Support Specialist Supervisor to lead and develop a high-performing team that supports Water, Wastewater, and Support Services in Operations. This leadership role focuses on fostering a culture of accountability, collaboration, and continuous improvement in alignment with our organization's strategic goals.

As a frontline leader for Operations Work Management, you will play a key role in developing your team’s capabilities, streamlining work management processes, and driving operational excellence. You will partner with internal stakeholders to implement best practices, enhance coordination between Work Management and Stakeholders, and ensure the accurate and timely execution of daily assignments and project tasks.

This is an ideal opportunity for a results-driven leader who excels at coaching others, improving processes, leveraging technology, and making a meaningful impact on the operation’s efficiency and service delivery.

What you’ll be doing:

• Provide day-to-day leadership and guidance to the Operations Field Support Specialist team, fostering a culture of accountability, growth, and Work Management excellence
• Collaborate closely with Water and Wastewater Operations, Support Services, and other stakeholders to ensure alignment and adherence to work management best practices.
• Serve as a liaison between Operations Work Management and other departments to identify and remove process roadblocks, improve communication, and strengthen cross-functional workflows
• Lead initiatives to standardize and continuously improve processes by evaluating technology solutions to automate and/or streamline work activities
• Develop and implement clear performance goals and metrics; track progress and provide regular coaching and feedback to team members
• Participate in organization-wide Work Management initiatives, contributing insights from Operations and supporting enterprise-level process improvements
• Champion the adoption of new systems, tools, or technologies that enhance operational support efficiency and data accuracy
• Work with peers in Operations Work Management to standardize performance expectations, processes, and SLAs
• Ensure compliance with all safety regulations and organizational policies, promoting a safe and proactive work environment
• Analyze trends and data to identify opportunities for operational efficiency, cost reduction, and service quality improvement, including workforce planning
• Support recruitment, onboarding, and ongoing professional development of team members to build a skilled and resilient workforce

Who You Are: Qualified candidates will most likely have four or more years of experience working in business operations and 3-5 years of leadership experience. An associate’s degree or higher is preferred. This position is best suited for a motivated and driven individual who is eager to promote Work Management best practices, drive continuous improvement efforts, and champion a positive working environment. You must demonstrate influential leadership skills that cultivate an atmosphere of collaboration, accountability, and productivity, empowered by data-driven decisions. You will be responsible for establishing metrics, targets, and goals used to evaluate performance. You’ll also be responsible for hiring and training staff, scheduling, assigning, and reviewing work to ensure adequate resources and staff coverage are available to meet ongoing resource requirements.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Who We Are:

• We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies
• One of the largest four-service public utilities in the nation (over 500,000 customers)
• A national leader in reliability (power on an average of 99.991% of the time)
• Diamond Designation recipient from the American Public Power Association – a utility sector leader in reliability, safety, workforce development, and system improvements
• Located at the base of the Rocky Mountains in one of the most desirable cities to live in the United States (U.S. News & World Report)

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness