Job Description

What this is all about

We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days.

Profile:

As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.

Key Responsibilities

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.

• Deliver training to clients on our functionalities and explain how to configure our software.

• Resolve doubts on product usage/configuration/etc.

• Carry out weekly follow up calls with our clients.

• Escalate product or customer issues that need to be addressed by customer success managers.

• Create documentation, presentations, user manual and other resources to help clients use the product effectively.

• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings.

Your SuperPowers🎯

• You took classes related to operations/logistics at university

• You are an ops lover: Ask smart questions about the operation

• Management of tools for data analysis: Excel

• Excellent communication and organizational skills

• Be a results-driven person

• Advance English

• Ability to perform well under high-pressure environments

• We would extra love it if you have customer-facing experience

🪄 What we bring to the table

• 🌎 Hybrid Work: A balance of remote work and weekly office collaboration

• 🏖️ Paid time off (PTO) for 30 days.

• 📚 Growth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect role

• 🏥 Health insurance: Get the attention and care that you deserve. Available in some countries.