Job Description
Reports To:
Chief Executive Officer
Employment Type:
Full-Time
Location:
Nairobi, Kenya
Position Overview:
We are hiring an Operations Manager (Housekeeping & Unit Operations) to take ownership of day-to-day operational excellence across our units. This role goes beyond housekeeping supervision and is responsible for unit readiness, quality control, inventory management, and close coordination with the Reservations and Guest Services teams to ensure a seamless guest experience.
This is a hands-on leadership role suited for someone who is detail-oriented, highly organized, and comfortable managing people, processes, and property standards.
Key Responsibilities
1.
Operations, Housekeeping & Unit Oversight
● Monitor and supervise cleaning staff and external cleaners to ensure quality, efficiency, and adherence to company standards.
● Conduct regular inspections of units and rooms before guest check-in and after check-out.
● Ensure all units are guest-ready, clean, stocked, and properly maintained.
● Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.
2.
Inventory & Asset Management
● Maintain accurate inventory of unit supplies, linens, amenities, and cleaning materials.
● Track usage, minimize loss, and place restock orders as needed.
● Ensure proper storage, labeling, and organization of inventory across units.
3.
Quality Control & Standards
● Implement and enforce cleaning checklists and operational SOPs.
● Address performance gaps through coaching, feedback, and corrective actions.
● Continuously improve processes to enhance efficiency and guest satisfaction.
4.
Reporting & Administration
● Maintain inspection reports, cleaning logs, and inventory records.
● Provide regular updates on unit status, staff performance, and operational issues.
● Assist with scheduling cleaners based on occupancy and forecasted demand.
5.
Team Coordination & Communication
● Work closely with the Reservations team to coordinate guest needs, special requests, and scheduling changes.
● Ensure clear communication regarding check-ins, check-outs, early arrivals,late departures, and special cleaning requirements.
● Support issue resolution related to guest complaints, cleanliness concerns, or operational delays.
Requirements
Qualifications & Experience
● Degree or Diploma in Housekeeping, Hospitality Management , Hotel Management or a related field
● Minimum 2 years experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
● Experience supervising staff and managing day-to-day operations.
● Strong Leadership , communication and problem solving skills
● Excellent attention to detail and ability to multitask
● Knowledge of housekeeping procedures , chemicals and equipment.
● Ability to work flexibly , including weekends and holidays.
