Job Description

We are seeking a conscientious and driven Operations Executive to join our Middle East International Residential Sales team. Based in West Cairo, this full-time role involves extensive travel across Egypt and occasionally the wider region, requiring flexibility and a proactive attitude.

The successful candidate will have a proven track record in residential transactions and business development, working with UHNWI, family offices, and trusts in Egypt to advise on global residential investment opportunities, with a focus on the UK and London.

Key Responsibilities

• Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)

• Cooperate with other departments (e.g. financial, marketing, technic)

• Liaise with tenants, to manage their ongoing operational and technical requests.

• Manage the operational part of service charge budget and prepare recommendations for improvement.

• Provide operational data, analysis as required to by Department Head

• Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.

• Manage all ongoing operational issues to ensure smooth and continuous operations of the property.

• Controlling & ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair & maintenance, health & safety.

• Management of tenant’s operational “complaints”.

• Manage and ensure fulfilment of third-party contractor’s contractual obligations to ensure smooth operation, repairs etc.

• Control of working practices of contractors in the property

• Managing the tendering or re-tendering of any operational service required at the property.

Experience

• A minimum of 1-3 years experience in Facility Management or Operational management.

• Business development and lead generation

• Strong negotiation and closing skills

• Communication and presentation skills (client-facing at senior level)

• Networking and stakeholder engagement