Job Description

About DrinkPrime:
We're DrinkPrime, a startup based in Bengaluru that's all about making clean, safe, and healthy
drinking water accessible to everyone. We provide cutting-edge IoT-enabled customized water
purifiers on a subscription basis, and we currently serve more than one lakh users across Bengaluru,
Delhi NCR, and Hyderabad. We're not just another boring water purifier manufacturing company -
we're a forward-thinking drinking water solution provider that speaks directly to our target audience,
and this has earned us the support of some big VCs in the industry. We're looking for awesome tech
professionals who want to join us in creating history and making a real difference. So why not come
and be a part of our journey towards a better future?

Purpose of the role:

We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the service category of our business.

Roles and Responsibilities:

Create a streamline process for technicians to ensure on time service and installation
Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
Build and refine performance management tools to improve quality of the technicians and the delivery partners
Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
Develop, implement and review operational policies and procedures
Work with senior stakeholders
Communicate with our customers

Required Skills:

1-2 years of minimum experience in high growth operations
Excellent verbal and written communication skills; the ability to call, connect and interact in English and Hindi.
Able to multitask, prioritise, and manage time efficiently
Should be willing to work on weekends and festivals (some times) with a week off every week
Help promote a company culture that encourages top performance and high morale.