Job Description

The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Key Responsibilities

1. Governance & Operational Management

• Establish and run DGS Philippines operational governance, including cadence, forums, decision tracking, and escalation management

• Act as the primary point of coordination between local leadership and the global DGS network

• Ensure consistent application of global DGS operating standards, policies, and controls

2. Unified Data & Reporting

• Own the end-to-end operational data model for DGS Philippines

• Ensure accurate, timely, and automated feeding of Philippines data into global DGS dashboards

• Partner with global teams to standardize definitions, metrics, and reporting cadence

• Provide leadership with a single source of truth on utilization, productivity, delivery health, and operational risks

3. Cross–Service-Line Coordination

• Drive integrated operational planning across CXM, Media, and Creative to reduce silos and prevent utilization leakage

• Coordinate cross-service-line initiatives, dependencies, and capacity alignment

• Enable proactive identification and resolution of delivery bottlenecks

4. Productivity & Continuous Improvement

• Lead productivity and efficiency initiatives, including AI-enabled process improvements

• Partner with service-line leaders to identify, prioritize, and execute automation and optimization opportunities

• Track benefits realization and embed continuous improvement into day-to-day operations

5. Audit, Compliance & Risk Management

• Coordinate audits and compliance activities across HR, Office Administration, Legal, and Finance

• Ensure audit readiness, documentation accuracy, and timely issue remediation

• Act as the operational risk owner for DGS Philippines, surfacing and mitigating risks early

Must-Haves

• 5+ years in delivery operations, PMO, service delivery management, or operational governance in professional services, GCC, shared services, or BPOIdeally coming from one of the large consulting firms.

• Multi-geography coordination — has worked across time zones and knows how to align processes without direct authority

• Hands-on Power BI — builds and owns dashboards, does not just consume them

• Advanced Excel — Power Query, pivot tables, data modelling — owns the raw data layer before it hits BI

• MS 365 ecosystem proficiency: SharePoint, Teams, Power Automate — these are the operating rails for this role

• AI and automation mindset — actively uses tools to remove manual work, not just aware of them

• Strong written communication — executive updates that go to global leadership without editing

• Drives outcomes through influence without direct authority

Strong Advantages

• BPO or GCC operations experience — understands large-scale delivery center dynamics

• Professional servicesand consultancybackground

• Has built operational frameworks from scratch — not inherited them

• Exposure to audit and compliance coordination in a multi-market environment

Location:

Makati City

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent