Job Description

Position
Responsible for supporting day-to-day hospital operations by ensuring smooth patient services, departmental coordination, compliance adherence, and service quality. The role focuses on executing operational processes efficiently, maintaining patient-centric service delivery, and supporting team performance in alignment with AHI’s standards of care and operational excellence.

Key Responsibilities

• Patient Care & Experience
  • Ensure courteous, empathetic, and patient-centered interactions at all service points.
  • Support in maintaining patient satisfaction scores above 90%.
  • Assist in resolving service-related concerns within defined timelines.
  • Collect and escalate patient feedback for service improvement initiatives.
• Patient Flow & Bed Management
  • Coordinate admissions, transfers, and discharge processes efficiently.
  • Assist in bed allocation and ensure accurate documentation.
  • Support departments to minimize waiting time and delays in patient movement.
• Clinical Safety & Equipment Coordination
  • Ensure adherence to hospital safety policies and reporting protocols.
  • Report equipment issues promptly and coordinate with biomedical/maintenance teams.
  • Support in monitoring equipment availability to reduce downtime.
• Staff Coordination & Support
  • Assist in implementing departmental training programs.
  • Coordinate duty rosters and ensure adequate staffing support.
  • Maintain positive working relationships across departments.
  • Support internal engagement initiatives and team communication.
• Quality Assurance & Compliance Support
  • Ensure documentation is maintained as per accreditation standards.
  • Support audits related to infection control, safety, and quality compliance.
  • Report deviations and assist in implementing corrective actions.
  • Maintain adherence to hospital policies and SOPs.
• Reporting & Escalation
  • Maintain accurate MIS and departmental records - daily census reports, occupancy status, service turnaround times, and escalation records.
  • Provide timely updates to the reporting manager for review and action.
  • Ensure follow-ups are completed, and service recovery actions are implemented when required.

Qualification

• MBA or MHA
• 0 - 5 years of experience in hospital operations, healthcare coordination, or hotels
• Basic understanding of hospital processes and quality standards.
• Good communication and coordination skills.
• Strong organizational abilities and attention to detail.
• Service-oriented mindset with willingness to learn and grow in hospital operations.

About Asian Heart Institute

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.