Mekong Capital

Operations Excellence Manager - Nhat Tin Logisitic

Mekong Capital  •  Ho Chi Minh City (Onsite)  •  2 hours ago
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Job Description

I. KEY ACCOUNTABILITIES

  1. Network Optimization
  • Design and continuously optimize NTL's hub-to-province line haul network - route structure, direct vs. relay routes, hub connectivity, departure frequency, vehicle/fleet allocation and network capacity.
  • Reduce structural transportation cost, improve network utilization, and cut unnecessary routes / empty running distance.
  1. Transportation Performance Management & Control Tower
  • Build a standardized, data-driven performance management system covering on-time departure/arrival, route adherence, vehicle utilization, delays and exceptions, backed by a centralized Control Tower dashboard.
  • Drive root-cause analysis on delays and service failures, and reduce the claim / compensation rate through better exception management and accountability.
  1. SOP Compliance, Standardization & Change Management
  • Build, standardize and roll out operating SOPs across the transportation network, ensuring consistent execution by all relevant staff.
  • Monitor compliance through audits/checklists, coach and train frontline operations teams, and drive adoption through change management.
  1. Continuous Improvement & Cost Efficiency
  • Identify and lead cross-functional improvement initiatives (cost, productivity, service quality) across hubs, branches and HQ functions, using structured problem-solving and data.
  • Track savings delivered and productivity gains, and embed a continuous-improvement culture across the operations organization.

II. KEY REQUIREMENTS

  • Proven, hands-on experience designing and optimizing a line-haul / hub-to-province transportation network at national scale (route structure, direct vs. relay, hub connectivity, frequency, fleet allocation), with a demonstrated, measurable reduction in unit cost (cost/kg, cost/shipment).
  • Has personally built a KPI/data-driven transportation performance management system or Control Tower from scratch - KPI definitions, dashboards, exception alerts - with clear before/after OTD-OTA improvement.
  • Experience standardizing and rolling out SOPs network-wide across multiple hubs/branches, including compliance monitoring (audits/checklists) and change management to drive frontline adoption.
  • Fluent English - able to work directly with foreign management/partners.

Other Requirements:

  • 5+ years of experience in operations excellence, network/transportation planning, or process improvement, ideally within an express delivery, e-commerce logistics or courier company.
  • Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business or a related field.
  • Strong data and analytical capability; comfortable working with TMS/WMS to drive decisions.
  • Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen) is a plus.
  • Strong project management and cross-functional stakeholder management skills, able to lead initiatives across hubs, branches and HQ.
  • Demonstrated ability to coach frontline operations teams and lead change through resistance.
Mekong Capital

About Mekong Capital

Mekong Capital is a Vietnam-focused Private Equity firm, specializing in consumer driven businesses. Mekong Capital’s investee companies are typically among the fastest growing and market leading companies in Vietnam’s consumer-driven sectors such as retail, restaurants, consumer products and distribution.

Established in 2001, Mekong Capital has the most extensive private equity track record in Vietnam. Our funds have completed more than 43 private equity investments, of which 28 have been fully exited. Mekong Capital has managed 5 funds, one of which is currently making new investments. Mekong Capital has a team of 50+ full-time people in our offices in Ho Chi Minh City, Hanoi, and our Seniors have an average tenure at Mekong Capital of above 5 years. Mekong's four Partners have a combined 60 years at Mekong Capital.

Mekong Capital invests in fast-growing companies, with ambitious expansion plans, and a strong commitment to building management teams that will apply best practices and successfully execute on those expansion plans. These companies are typically well-established companies in their sectors, but which typically operate in fragmented and fast growing markets which present attractive growth opportunities.

Mekong Capital is strongly committed to adding significant value at each of its investee companies – through operational improvements, building management teams, introduction of best practices and outside experts, and applying other elements of our Vision Driven Investing framework.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Ho Chi Minh City, VN
Year Founded
2001
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